Technical Support Engineer

4 weeks ago

Hitchin, United Kingdom Dormakaba Full time

Have you got excellent customer service skills, knowledge of mechanical engineering and the ability to understand and explain engineering principles to others?


We are currentlyseeking a TECHNICAL SUPPORT ENGINEER to offer customer and product support to our clients in the construction and associated industries.


A JOB THAT MATTERS : YOUR TASKS

Based in our Hitchin Headquarters, our Technical Support Engineers ensure that our customers always get the right part for the right application, and make sure that our customers have all the information that they need to get the best out of our a Technical Support Engineer, you will work closely with internal and external customers to provide technical support on dormakaba products to customers throughout UK & ROI. Primarily the role involves dealing with client queries within our product range to ensure technical suitability for the clients requirements.


The right person will be able to engage their knowledge of mechanical engineering to assist all clients, be happy to take time to investigate detailed technical requirements, and to ensure that they get the most suitable product for their needs.


Lastly you will also provide internal product training for our own staff and, on occasion, external training of our clients, so we need someone who is confident and happy to keep developing their knowledge as new products come out. This is a great opportunity for a mechanically orientated individual who has a real interest in both engineering and customer service and who has the confidence to communicate with customers on a technical level.


EXPERIENCE THAT MATTERS : YOUR SKILLS

  • As this is a technical role, we are looking for candidates who have a background in mechanical engineering at any level, anda confident manner, who can communicate effectively in person, via email and phone.
  • We also need a proven ability to learn, so part of this role will be to grow and develop your knowledge and experience of our product range, its functionality and technical capabilities.
  • Lastly, Good understanding of MS office products with a good understanding of Excel functionality (VLookups, formulas etc.)

A WORKPLACE THAT MATTERS : A FULFILLING WORKPLACE

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions.

In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 14 different office locations.

We care for our employees and so as well as an attractive package we also offer development and training opportunities, and provide the following benefits:

  • 25 Days Annual Leave + Bank Holidays
  • Holiday Purchase Scheme
  • SMART Pension Scheme (Enhanced Company Contributions)
  • Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
  • Life Assurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Health & Welling App inc Digital GP Service
  • Access to LinkedIn Learning
  • Employee Discounts Available

At dormakaba we believe in the success of diverse teams and in providing equal opportunities for our employees. We value the uniqueness of each of our colleagues and strive to create a culture where everyone can be their authentic selves.


INTERESTED?

Apply online with your current CV and salary expectations.

We look forward to hearing from you


ADZN1_UKTJ

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