1st / 2nd Line Support Analyst (Permanent)

2 weeks ago

Surrey, United Kingdom Language Recruitment Services Limited - LRSUK.com Full time

German speaking Technical Support Representative
Starting salary of £27,500 per year

Benefits include bonus, generous holiday allowance and more
Hybrid: 2 days working from home
Based in Southwest London / Surrey
Permanent, full time

Job Reference HD2028164
NO SHIFT WORK

Language Recruitment Services (LRS) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector.

Main duties:

Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat.
Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups.
Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing.
Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency.
Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives.

Profile:
Fluent in German with proficient English language skills, both written and verbal.
Previous experience in technical support, 2nd line support, or helpdesk support ideal
A background in customer service within the technology sector is desirable
Excellent communication skills spoken and written
Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred.
Strong numerical aptitude and IT proficiency

Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment.
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.

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