Service Manager

Job summaryThe Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas.To support the Senior Operational & Programme Manager in developing and delivering high quality, patient / service user focused and cost-effective pathways and services meeting the requirements of our commissioners and the Trust's business planning.To provide and develop a working environment and open culture which fosters high morale and commitment among all staff and promotes their well-being, professional and personal development.Lead on ensuring that all performance/quality targets are met.Problems solve as appropriate and develop and implement lasting solutions in conjunction with clinical colleagues.To be a key member of the Division Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.The post holder will manage a team within the division.Main duties of the jobTo provide operational leadership for the Service with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe clinical services for patients against agreed outcome measures, service level agreements, activity and financial targets.To provide strong, visible, inclusive and compassionate leadership across theTo ensure that effective strategies are in place for the Service and that key elements of the service are joined up within Divisional business plans.To ensure that the Service manages its expenditure within the agreed delegated budget and contribute towards the financial management of the Division ensuring any opportunities for increased efficiency are realized in liaison with the Service Clinical Manager/LeadTo lead on the demand and capacity profiling across the services within the Service, ensuring workforce plans reflect the demand profile and appropriate delivery of the requiredTo ensure processes and systems are in place to monitor the performance and activity of the service.In collaboration with the Service Clinical Manager / Matron promote effective structures and processes and a culture of delivery and collective working and ensure robust communication systems exist for the dissemination of information to Teams.To lead on developing Divisional reports and presentations to provide operational assurance at various committees and Trust-wide meetings where required.About usNorth Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.Take a tour of our hospital hereJob descriptionJob responsibilitiesPlease see the attached comprehensive job description and personal specification for role details and main responsibilities.Person Specification

Education and qualifications

EssentialDegree level education or equivalent experienceEvidence of continuous professional developmentDesirableMasters Degree, or working towards

Skills and abilities

EssentialSpecialist knowledge (underpinned by theoretical knowledge) of the following: ofinancial management oHR management operformance management oInformation systemsHighly developed organisational skills.Leadership and influencing skills with the ability to enthuse motivate and involve individuals and teams.Good communication and presentation skills.Good problem-solving skills.Good numerical and analytical skills.Able to build rapport and credibility with senior clinical and managerial teams in the delivery of performance targets, service delivery and change programmes.Understanding of the changing NHS environment and its impact on service provision and staff.Able to prioritise work in the face of competing demands.IT literate and competent in the use of Microsoft Word, PowerPoint, Excel and OutlookDesirablePresentation skills- presenting concepts and ideas clearly and comprehensively.Knowledge of marketing.Knowledge of formal project management methodologies.Knowledge of the political environment within which the NHS operates.

Experience

EssentialSignificant experience of managing and leading healthcare services within a healthcare setting.Significant experience of leading the implementation of changes to patient services, delivering tangible and sustained improvements.Substantial experience of contributing to the development and implementation of strategic and business plans.Experience of using improvement measurement and performance management systems.Significant experience of staff management.Proven track record of achievement in the following areas: oachieving challenging healthcare targets opartnership working to develop services. odelivering challenging objectives to a deadlineDesirableExperience of using redesign methodologies.Experience of using redesign methodologies.Experience of working in a community environment.Experience of working in a discharge environment

Personal qualities

EssentialAble to work flexibly -, independently and within a busy team-focused environmentAbility to manage a team and develop staff to their full potential.Commitment to providing a high-quality service with a customer focused approachHighly developed interpersonal and communication skillsOpen to new ideas and service improvements

Values

EssentialDemonstrable ability to meet Trust values.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameNorth Middlesex University Hospital NHS TrustAddressmultiple sitesEnfieldEN2 8JLEmployer's websiteFor questions about the job, contact:Senior Operational & Programme ManagerKate BurtonKate.Burton7@nhs.netDate posted09 April 2024Pay schemeAgenda for changeBandBand 8aSalary
56,388 to 62,785 a year

per annum inclusive of HCAs

ContractPermanentWorking pattern


Full-time


Reference number393-NMUH-1315Job locationsmultiple sitesEnfieldEN2 8JL