Information Technology Account Manager

2 weeks ago

Dudley, United Kingdom Chapman Tate Associates Full time

IT Account Manager Wanted – Join a Leading MSP in Dudley


Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

Are you an experienced IT professional with a passion for client management and a knack for delivering exceptional service? We have an exciting opportunity for you Our client, a well-established Managed Service Provider (MSP) based in Dudley, is looking for a dynamic IT Account Manager to join their team.

Position: IT Account Manager

Location: Dudley (On-site 3 days per week)

Salary: Up to £38,000 per annum

Requirements: Full UK Driving License

About the Role: As an IT Account Manager, you will be the primary point of contact for our client's valued customers. You will be responsible for managing and nurturing client relationships, ensuring the delivery of high-quality IT services, and driving customer satisfaction. This role requires a proactive approach, excellent communication skills, and a solid understanding of IT solutions and services.

Key Responsibilities:

  • Manage a portfolio of client accounts, acting as their main point of contact.
  • Develop and maintain strong, long-term relationships with clients.
  • Understand clients' business needs and propose appropriate IT solutions.
  • Coordinate with technical teams to ensure timely and effective delivery of services.
  • Identify opportunities for account growth and upselling of services.
  • Provide regular updates and reports to clients on service performance.
  • Address and resolve any client issues or concerns promptly and effectively.

Requirements:

  • Proven experience in an IT account management or similar role.
  • Strong understanding of IT services, solutions, and industry best practices.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple accounts and priorities simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Full UK driving license is essential for client visits.

Benefits:

  • Competitive salary up to £38,000 per annum.
  • Opportunity to work with a leading MSP and a diverse range of clients.
  • Professional development and career progression opportunities.
  • Supportive and collaborative team environment.
  • Flexible working arrangements, including on-site presence 3 days per week.

If you are a dedicated IT Account Manager looking to take your career to the next level with a reputable MSP, we want to hear from you Apply now to join a company that values your expertise and offers a rewarding work environment.

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