Consultancy Operations Manager
3 weeks ago
Ark Workplace Risk is a market leading provider of operational risk, compliance and safety solutions, and work with a prestigious and diverse range of over 500 clients.
We are a leading safety consulting company dedicated to providing comprehensive safety solutions to our clients. Our mission is to help organisations ensure a safe and secure working environment for their employees.
About the Role
We are currently seeking a highly skilled and experienced, CMIOSH Consultancy Operations Manager with risk, compliance and safety experience, to join our professional services team. The Consultancy Operations Manager will play a critical role in managing various aspects of quality assurance, product management, the provision of technical advice and learning & development within our organisation.
Key Responsibilities Include;
- Oversee the product management process, ensuring that products and solutions meet the specific needs and requirements of our product standards and clients.
- Lead on Ark’s consultancy software tools, including development, maintenance, and training.
- Support tenders with the product and technical offering.
- Collaborate with cross-functional teams to drive safety services product design, improvements and enhancements, maintaining and improving quality and incorporating standards and best practices.
- Develop and implement quality assurance strategies, policies, and procedures to ensure the delivery of high-quality services and solutions to our clients.
- Ensuring a high standard of technical support is provided to internal teams and clients, addressing technical inquiries and issues promptly and effectively.
- Stay updated with industry regulations, standards, and technical advancements, supported by a panel of subject matter experts to keep the organisation informed with technical updates.
- Establish and maintain quality control measures to monitor and evaluate the performance and conformance of our services and solutions, including BAFE accreditation, skills matrix / skills matrix improvements, and linking competency framework with skills matrix.
- Continuously improving a competence management system to ensure that employees possess the necessary skills and qualifications to deliver high-quality services.
- Provide quality management, supported by a quality and technical team to ensure the successful implementation of quality assurance.
- Identify learning and development needs within the organisation and design and implement training programs to enhance employee skills and knowledge in risk and safety consulting.
- Monitor and analysis of quality metrics and performance indicators to identify areas for improvement and implement corrective actions as needed.
- Stay updated with the latest industry trends and advancements in safety consulting and incorporate them into the organisation's processes and systems.
Experience and Qualifications
- Bachelor's degree and or exposure in a relevant field (e.g., Safety Management) is desirable.
- CMIOSH membership distinct advantage, would consider similar.
- Proven experience in quality assurance, technical support, and learning & development within the safety consulting industry (an advantage).
- Experience in developing and producing professionally written documents, reports and training courses.
- Demonstrate suitable skills and a creative mindset to develop and manage a product portfolio.
- Working knowledge of safety regulations, standards (ISO 45001, ISO 9001, HSG 65) and best practices.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Exceptional problem-solving skills, and the ability to create solutions with a strong attention to detail.
- Exceptional stakeholder management to solicit ideas and information as well as approaches from a broad range of stakeholders including clients, account team, sales team and the professional services team.
- Good analytical skills including capturing requirements, reviewing them all the way through to creating the solution.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and clients.
- Intermediate to advanced experience in Microsoft Office.
- Pragmatic and commercially savvy professional.
- Continuous improvement / growth mindset and a passion for delivering high-quality services and solutions.
- Self-starter that focuses on progress not just tasks.
Job Specifics
- Hybrid with regular travel into London – approx. 8 days per month.
Benefits
- Private Healthcare plan.
- 5% matched pension plan.
- 4x salary life cover.
- 25 days holiday with option to increase via salary sacrifice.
- Perkpal - perks and reward program.
- Social events with your colleagues (Summer & Christmas parties, Murder Mystery etc.).
- Professional Membership reimbursement.
- All tech provided including laptop, mobile (on generous plan) etc.
- Excellent career development opportunities (fast tracking professional development).
Why Work for Us
Ark is a market leader providing an innovative suite of; Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver smarter Risk, Compliance, Safety.
Reasons to join for us:
- Opportunity to join a Tier 1, fast growing risk, compliance and safety consultancy as a key contributor.
- An attractive package including flexible working.
- Market leading reputation for being a thought leader.
- Opportunity to be innovative and shape the offering.
- Working directly with dynamic management team.
- Opportunities to progress in your career, tailored your aspirations.
- Ark organises technical and knowledge sharing which is of enormous benefit to the Ark Professional Services Team.
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