Consultancy Operations Manager
4 weeks ago
Ark Workplace Risk is a market leading provider of operational risk, compliance and safety solutions, and work with a prestigious and diverse range of over 500 clients.
We are a leading safety consulting company dedicated to providing comprehensive safety solutions to our clients. Our mission is to help organisations ensure a safe and secure working environment for their employees.
About the Role
We are currently seeking a highly skilled and experienced, CMIOSH Consultancy Operations Manager with risk, compliance and safety experience, to join our professional services team. The Consultancy Operations Manager will play a critical role in managing various aspects of quality assurance, product management, the provision of technical advice and learning & development within our organisation.
Key Responsibilities Include;
- Oversee the product management process, ensuring that products and solutions meet the specific needs and requirements of our product standards and clients.
- Lead on Ark’s consultancy software tools, including development, maintenance, and training.
- Support tenders with the product and technical offering.
- Collaborate with cross-functional teams to drive safety services product design, improvements and enhancements, maintaining and improving quality and incorporating standards and best practices.
- Develop and implement quality assurance strategies, policies, and procedures to ensure the delivery of high-quality services and solutions to our clients.
- Ensuring a high standard of technical support is provided to internal teams and clients, addressing technical inquiries and issues promptly and effectively.
- Stay updated with industry regulations, standards, and technical advancements, supported by a panel of subject matter experts to keep the organisation informed with technical updates.
- Establish and maintain quality control measures to monitor and evaluate the performance and conformance of our services and solutions, including BAFE accreditation, skills matrix / skills matrix improvements, and linking competency framework with skills matrix.
- Continuously improving a competence management system to ensure that employees possess the necessary skills and qualifications to deliver high-quality services.
- Provide quality management, supported by a quality and technical team to ensure the successful implementation of quality assurance.
- Identify learning and development needs within the organisation and design and implement training programs to enhance employee skills and knowledge in risk and safety consulting.
- Monitor and analysis of quality metrics and performance indicators to identify areas for improvement and implement corrective actions as needed.
- Stay updated with the latest industry trends and advancements in safety consulting and incorporate them into the organisation's processes and systems.
Experience and Qualifications
- Bachelor's degree and or exposure in a relevant field (e.g., Safety Management) is desirable.
- CMIOSH membership distinct advantage, would consider similar.
- Proven experience in quality assurance, technical support, and learning & development within the safety consulting industry (an advantage).
- Experience in developing and producing professionally written documents, reports and training courses.
- Demonstrate suitable skills and a creative mindset to develop and manage a product portfolio.
- Working knowledge of safety regulations, standards (ISO 45001, ISO 9001, HSG 65) and best practices.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Exceptional problem-solving skills, and the ability to create solutions with a strong attention to detail.
- Exceptional stakeholder management to solicit ideas and information as well as approaches from a broad range of stakeholders including clients, account team, sales team and the professional services team.
- Good analytical skills including capturing requirements, reviewing them all the way through to creating the solution.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and clients.
- Intermediate to advanced experience in Microsoft Office.
- Pragmatic and commercially savvy professional.
- Continuous improvement / growth mindset and a passion for delivering high-quality services and solutions.
- Self-starter that focuses on progress not just tasks.
Job Specifics
- Hybrid with regular travel into London – approx. 8 days per month.
Benefits
- Private Healthcare plan.
- 5% matched pension plan.
- 4x salary life cover.
- 25 days holiday with option to increase via salary sacrifice.
- Perkpal - perks and reward program.
- Social events with your colleagues (Summer & Christmas parties, Murder Mystery etc.).
- Professional Membership reimbursement.
- All tech provided including laptop, mobile (on generous plan) etc.
- Excellent career development opportunities (fast tracking professional development).
Why Work for Us
Ark is a market leader providing an innovative suite of; Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver smarter Risk, Compliance, Safety.
Reasons to join for us:
- Opportunity to join a Tier 1, fast growing risk, compliance and safety consultancy as a key contributor.
- An attractive package including flexible working.
- Market leading reputation for being a thought leader.
- Opportunity to be innovative and shape the offering.
- Working directly with dynamic management team.
- Opportunities to progress in your career, tailored your aspirations.
- Ark organises technical and knowledge sharing which is of enormous benefit to the Ark Professional Services Team.
-
Operations Manager
8 hours ago
London, United Kingdom PLATINUM RECRUITMENT CONSULTANCY LIMITED Full timeRole:?Operations Manager Location:??Central London Salary / Rate of pay:?£75,000 + Bonus + Car Platinum Recruitment is working in partnership with a very well-known national Pub, Restaurant and Hotel company, and we have a fantastic opportunity for an Operations Manager to join their team. **What's in it for you?** This company is much focused on...
-
Senior Operations Manager
1 month ago
London, United Kingdom Search Consultancy Full timeSearch Consultancy, one of the UK's leading healthcare recruitment businesses, is currently looking for an exceptional Operations Manager. In this full-time, permanent role, you'll be responsible for providing the highest quality of care and support to ourclient's services in the **Towers Hamlet & Wandsworth area**. The Operations Manager will have a...
-
London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT :nAXA Global Business Servicesis a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and...
-
London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT :You could be just the right applicant for this job Read all associated information and make sure to apply.AXA Global Business Servicesis a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network...
-
London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT :If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create...
-
London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT : AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and...
-
London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT : AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and...
-
London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT :AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and...
-
London, England, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT :You could be just the right applicant for this job Read all associated information and make sure to apply.AXA Global Business Servicesis a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network...
-
Greater London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT :AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and...
-
Greater London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT :AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and...
-
Greater London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT : AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and...
-
Greater London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT :AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and...
-
Greater London, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT :AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and...
-
London, UK, UK, United Kingdom AXA Group Operations Full timeJOB ENVIRONMENT :AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and...
-
Operations Manager
2 weeks ago
London, United Kingdom WorkForce Consultancy Full timeOPERATIONS MANAGER Salary: £85,000 Location: London Hybrid: 3 days per week in the office An exciting opportunity has arisen for a highly skilled Operations Manager to join a leading, diversified specialty insurance and reinsurance company click apply for full job details
-
Operations Manager
2 weeks ago
London, United Kingdom WorkForce Consultancy Full timeOPERATIONS MANAGER Salary: £85,000 Location: London Hybrid: 3 days per week in the office An exciting opportunity has arisen for a highly skilled Operations Manager to join a leading, diversified specialty insurance and reinsurance company. This role offers an attractive salary of £85,000 and is based in the vibrant city of London. The successful...
-
Lead Asset Management Consultant
7 days ago
London, United Kingdom Multi-Disciplinary Consultancy Full timeThe CompanyThis multi-disciplinary consultancy with approximately 120 employees provides a wide range of Asset Management, Engineering, Commercial, Customer Programmes and Strategic Advisory services to clients across the water, energy and environment sectors, across the UK.The business is established on a solid foundation of diversity – diversity of...
-
Senior Technical Consultant
2 weeks ago
London, United Kingdom Radius Consultancy Full timeSenior Consultant ( Azure DevOps/Powershell/EntraID) Radius is seeking a 360 Technical consultant who focuses within the Modern Workplace infrastructure. Design to project delivery. This is a new position in our Professional Services team and as the Senior Consultant, you will be responsible for the strategy, design and delivery of IT transformation...
-
London, United Kingdom Corus Consultancy Full timeSenior Recruitment Consultant and accounts manager - Education Division Lewisham We are looking to take our education desks to the next level with an experienced senior Recruitment Consultant and accounts manager wanting to join a successful and dynamic Recruitment Agency, who will give you all the support you need to achieve your careerand personal...