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Customer Service Executive
3 months ago
Take the next step in your career now, scroll down to read the full role description and make your application.
We deal in _*information security and document destruction*_ solutions, that means we help businesses and consumers mitigate the ongoing threats and risks of workplace privacy breaches through our technologies, protocols, practices, and innovative products & services.
Your role will see you speaking with our customers every day. You will provide solutions to problems, keep clients connected with the wider business and keep them informed of progress throughout.
*Key Responsibilities*
* You’ll investigate customer complaints and provide solutions whist keeping them informed and up to date along the way
* You’ll liaise with internal departments (Finance, Transport, Sales, IT) to investigate customer queries
* Manage and respond to emails within designated inbox (You’ll be assigned a new inbox every week, so you’ll learn everything there is to know about Shred-it and the services we provide)
*To Succeed in this role*
* You’ll be the first voice our customers hear, so you’ll need to make a great first impression
* You’ll have call and email targets to achieve, so being focused on them will be key to your ongoing success.
* You’ll be focussed on customer satisfaction, dealing with our clients with empathy, direction, and action.
* You’ll deliver on promises, understand customer frustrations and have an investigative approach to all interactions.
*How you'll demonstrate it*
* You’ll have a wealth of experience working within customer services. This will ideally be telephone-based, but face to face experience could be great too
* You’ll ideally have experience in the waste sector, but this is not essential We will teach you everything there is to know.
*Why work for us?*
* We want to set our people up for success, so we’ll put you through our intensive 3-week training course From day one you’ll be on a defined career path and you’re in control.
* Alongside our career development, we offer team members opportunities to develop further, through our inhouse training platform Einstein and by studying learning paths through Stericycle University, It’s all online and available to you from day one
*What’s in it for you?*
* Basic starting salary up to £24,500.00
* Contributory Pension Scheme
* Apprenticeship scheme
* Life Insurance
* Cycle to Work Scheme
* Access to SteriCares, our employee support fund
* Stericycle University – Our online library of self-development & learning
* Annual performance related pay review.
* Referral Scheme (Earn by introducing people in your network to the Stericycle family)
* Flu vouchers
* Eye Test voucher
* The opportunity to bring your whole self to work
* Access to Employee Resource Groups
* And more…
Shred-it is A Stericycle Solution.
At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being.
Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UKs leading healthcare waste specialist & Information security solutions provider. Built on unrivalled knowledge and expertise, we’re the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
#SID0824
Job Types: Full-time, Permanent
Pay: Up to £24,500.00 per year
Benefits:
* Health & wellbeing programme
Schedule:
* Monday to Friday
Experience:
* Customer service: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
