Head of Incident

4 days ago

Milton Keynes, United Kingdom Addition+ Full time

We are currently recruiting for a global financial services provider, for the role of Head of Incident & Problem Management. It’s an exciting new opportunity to work for a recognised leader that have been in operation for over 100 years and now have over 14 million active customers and currently going through an exciting transformation phase



All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

What you’ll be doing:

  • Managing the major incident and problem management team taking
  • Taking on a leadership role in the service recovery process
  • Leading incident response teams and coordinating activities during major incidents
  • Serving as a point of escalation for major incidents
  • Providing strategic direction and guidance for incident and problem management processes and procedures
  • Establishing and maintaining incident and problem management policies and SLAs
  • Liaising with IT and business stakeholders during incidents
  • Analysing incident and problem trends and performance metrics to identify areas for improvement
  • Prepare and present trends in weekly, and monthly


Main Skills/ Requirements:

  • IT technical knowledge
  • Proven track record of service management experience in a complex environment
  • Personal resilience and ability to operate and lead teams in a high-intensity environment
  • Strong relationship building and management with both internal and external stakeholders
  • Strong experience of implementing and managing ITIL services
  • Excellent experience in banking / financial industry, this is desirable
  • Major transformation and continuous Improvement leadership, this is desirable


How you’ll be rewarded:

  • Competitive Benefits, including health, dental, and vision insurance
  • Car Allowance & Discretionary Bonus
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment
  • Flexible working arrangements


This is an excellent opportunity for an experienced Head of Incident & Problem Management to join a global leading financial services provider, that are invested in innovation.


For further information on this Head of Incident & Problem Management position, apply below


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

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