Service desk analyst

3 weeks ago


South West London, United Kingdom Hays Full time

Key Accountabilities:

As part of our team, you will be responsible for the following:

  • First-Line IT Support:
  • Take ownership of customer incidents or service requests and see them through to resolution.
  • Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs).
  • Maintain accurate support tickets and provide daily progress updates to clients.
  • Escalation and Client R...





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