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User Experience Researcher

2 months ago

Swansea, United Kingdom Sanderson Full time

Role: User Experience Researcher

Salary: Up to £50,000

Location: Swansea - Hybrid Model (2 days p/w)



Increase your chances of an interview by reading the following overview of this role before making an application.

As a Researcher and Service Designer, you will be supporting the Strategic Design Director and Delivery Lead in all aspects of service transformation. You will have the opportunity to apply a creative, innovative mix of design methods to uncover insights and find opportunities for outcomes that lead to tangible change.


You will play a key role in delivering user-centred design solutions for our clients. You will be responsible for the entire design process, from user research and service mapping to co-creation and prototyping.


Experience Required

  • Proven experience working within a Government Design System and a strong understanding of DDAT
  • Experience conducting user research, including generative research methods.
  • Experience with co-production, co-design and collaborative design techniques.
  • Proven ability to map services and user journeys.
  • Experience leading projects end to end and


Responsibilities

  • Conduct user research activities to understand user needs and pain points.
  • Facilitate workshops and co-creation sessions with stakeholders and users.
  • Develop service blueprints and user journey maps.
  • Translate research findings into actionable insights and design recommendations.
  • Design and prototype potential solutions following the government design system principles.
  • Collaborate effectively with clients and internal teams.
  • Present design proposals and recommendations in a clear and concise manner.