Customer Service Advisor

4 weeks ago

Lancashire, United Kingdom Local Pensions Partnership Full time
Customer Service Advisor - Helpdesk / Contact Centre

Hybrid Working with 2 days in Preston, Lancashire

- Do you have first class customer service skills?
- Want a role with no weekend, late nights, or Bank Holidays?
- Work for a company that offers career progressions.
- Incentives and recognition that rewards excellent member experience.
- Salary £22.900 working 37 hours per week currently an early finish every Friday.
- 25 days holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.

If so, we want to talk to you .

A glance at the role:

We have the opportunity for a Customer Service Advisor to come and join us working on our Pensions Helpdesk, starting on 8th July 2024. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls into our Helpdesk.

The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in a fast-paced busy environment.

This is an exciting time to join us as we have recently moved to a brand-new collaborative workspace in Preston City Centre.

You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

Please Note: Your first 3 weeks will be fully office based so we can support you through induction and a full training plan.

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UKs leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Competitive salary: £22.900
- 37 hours per week
- 25 days holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme Your Perk Site.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Employee recognition awards from your Peers to win Perk box Prizes
- Incentives for excellent member experience, ranging from spot prizes to team nights out
- Lots of Ad Hoc prizes

What youll be doing:

- To answer all calls within a pre-set time frame
- To assist and help our members and employers receive first class service by answering questions and queries and taking ownership.
- To achieve a set of clear KPI targets with regards to Call length, Total handling times, Hold times and wrap/after call time.
- Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 121 times.
- Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
- To support the service provision as appropriate undertaking other duties commensurate
- Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.
- Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
- Work independently without close supervision.
- Meet and exceed agreed quality and performance targets.

What we need from you:

- Experience of contact centre would be advantageous especially in a high inbound call volume organisation.
- Experience of working to and consistently achieving challenging targets.
- Ability to maintain First Class customer service skills, whilst working with stretch targets.
- Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
- Excellent oral and written (grammar) communication skills.
- A self-starter.
- Great interpersonal skills and empathetic listening skills.
- Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
- Strong problem-solving skills.
- Very resilient and customer centric at all times.
- Ability to remain calm and patient.
- Team Player.
- Fast Learner and take ownership for gaining knowledge and understanding.
- A great sense of humour.
- You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).

Desirable:

- Pensions or Financial services experience

Qualifications

- 5 GCSEs or equivalent including Maths and English at Grade C or above

Working with and upholding our values:

- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking.

So, if youre seeking your next challenge as a Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

ADZN1_UKTJ

  • Customer Service Advisor

    5 days ago

    Lancashire, United Kingdom Brook Street Full time

    I am currently looking for a customer service advisor in the FY8 area. You will be required to have good attention to detail aswell as being able to use your own initiative. Good customer service is essential for this role - both written and verbal, ideally we would also be looking for someone who can solve problems that may arise promptly. What will your...

  • Customer Service Advisor

    5 days ago

    Lancashire, United Kingdom the Best Jobs Full time

    **Customer Service Advisor** Location: Ramsbottom BL0 **Salary**: £10.50 per hour Hours: Full-time, with occasional Saturday shift - (Part-time vacancy also available). We are seeking a friendly, reliable, and customer-focused individual to join our team as a Customer Service Representative. As an e-commerce company, we need someone who is comfortable...

  • Sales Administrator

    2 months ago

    Blackpool, Lancashire, United Kingdom Service Care Solutions Full time

    My client, an established and privately owned manufacturing business based in Blackpool have developed a reputation for delivering high quality products and high levels of customer service and satisfaction to their markets. Due to continued growth, they are currently looking to recruit a Sales Administrator / Customer Service Advisor. Key responsibilities...

  • Sales Administrator

    1 month ago

    Blackpool, Lancashire, United Kingdom Service Care Solutions Full time

    My client, an established and privately owned manufacturing business based in Blackpool have developed a reputation for delivering high quality products and high levels of customer service and satisfaction to their markets. Due to continued growth, they are currently looking to recruit a Sales Administrator / Customer Service Advisor. Key responsibilities...

  • Customer Service Advisor

    2 weeks ago

    Lancashire, United Kingdom the Best Jobs Full time

    Customer Service AdvisorLocation: Ramsbottom BL0Salary: £10.50 per hourHours: Full-time, with occasional Saturday shift - (Part-time vacancy also available).We are seeking a friendly, reliable, and customer-focused individual to join our team as a Customer Service Representative. As an e-commerce company, we need someone who is comfortable with computer...

  • Customer Service Advisor

    3 weeks ago

    Lancashire, United Kingdom Setsquare Recruitment Full time

    Setsquare are looking for a Customer Care Advisor to work for a social housing firm based in Blackburn This role will be based out of their office in Blackburn This is a long-term on going contract for the right person. This is a full time position - 37.5 hours per week. PAID weekly You will be taking and receiving calls from tenants within our clients...

  • Customer Service Advisor

    4 weeks ago

    Lancashire, United Kingdom Setsquare Recruitment Full time

    Setsquare are looking for a Customer Care Advisor to work for a social housing firm based in Blackburn This role will be based out of their office in Blackburn This is a long-term on going contract for the right person. This is a full time position - 37.5 hours per week. PAID weekly You will be taking and receiving calls from tenants within our clients...

  • Customer Service Advisor

    4 weeks ago

    Lancashire, United Kingdom Acorn Recruitment Limited Full time

    Customer Service Advisor Lancashire **Salary**: from £22,000 Start date: ASAP Job type: Full time, permanent Do you have a passion for delivering great customer service, like to use your initiative to solve problems, and take great pride in your work? If so, we want to hear from you. Applicants will need to have a passion for customer service and...

  • Customer Service Advisor

    3 weeks ago

    Lancashire, United Kingdom Synergie Full time

    Customer Service Advisor Lancashire **Salary**: from £22,000 Start date: ASAP Job type: Full time, permanent Do you have a passion for delivering great customer service, like to use your initiative to solve problems, and take great pride in your work? If so, we want to hear from you. Applicants will need to have a passion for customer service and helping...

  • Customer Service Advisor

    4 weeks ago

    Lancashire, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Advisor - **£19760.00** - Full time - Permanent** Do you have customer service experience? Are you able to communicate with a variety of different people? Are you local to the Wigan area? If you answered yes to these questions, then this may be the job for you! **What you’ll do**: - You will also be responsible for...

  • Customer Service Advisor

    2 weeks ago

    Lancashire, United Kingdom Local Pensions Partnership Full time

    Customer Service Advisor - Helpdesk / Contact CentreHybrid Working with 2 days in Preston, Lancashire Do you have first class customer service skills? Want a role with no weekend, late nights, or Bank Holidays? Work for a company that offers career progressions. Incentives and recognition that rewards excellent member experience. Salary £22.900 working 37...

  • Advisor services

    1 month ago

    Livesey, Lancashire, United Kingdom DiSRUPT Full time

    Join our client as a Customer Service Advisor! Our client is more than just a company — they're a community driven by a passion for student welfare and property expertise. As a Customer Service Advisor, you will play a crucial role in ensuring exceptionally high levels of customer service for student residents. You will be responsible for the...

  • Customer Service Centre Advisor

    7 days ago

    Lancashire, United Kingdom Homes Plus Full time

    Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive. We're looking for applicants to come and join us in our Customer Contact Centre....

  • Customer Service Advisor

    1 month ago

    Lancashire, United Kingdom Intertek Full time

    ABOUT YOU As a Customer Services Advisor, we are looking for an individual with a positive customer focused attitude and with the ability to adhere to deadlines in a fast-paced environment. You will be responsible for the completion and/or escalation of the workload allocated to you. Required skills and experience: Good IT literacy skills  ...

  • Customer Sales Advisor

    2 weeks ago

    Lancashire, United Kingdom Cherry Professional Full time

    Location:LancashireJob Type:PermanentContact Phone:Sector:Administration and Business ProfessionalsSalary:21750Start Date:Consultant: Chloe Curtis-HopkinsonCustomer Sales Advisor | Manchester (Wythenshawe Area) | £21,750Are you an experienced Customer Advisor who is keen to work within a growing company who is keen to offer learning and development...

  • Customer Service Advisor

    2 weeks ago

    Preston, Lancashire, United Kingdom James Hall & Co Full time

    Customer Support Advisor Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Contract Type: Permanent Hours of work: 20 hours over 4 days / 9.00am - 2.00pm / 1 in 3 weekends Location: Office based – James Hall & Co, Bowland View, Preston, PR2 5QT Salary: Competitive Based at our...

  • Service Advisor

    4 weeks ago

    Marton, Lancashire, United Kingdom Perfect Placement Full time

    Service Advisor Training; industry recognised training, which will make you even better at your job. Career Development; our Client loves Ambitious people, so if you feel like you have more to offer, and you want to progress your career, this is the perfect job for you. Generous holiday allowance. Work Place Pension after 3 months. Friendly atmosphere. Car...

  • Service Advisor

    4 weeks ago

    Marton, Lancashire, United Kingdom Perfect Placement Full time

    Service AdvisorTraining; industry recognised training, which will make you even better at your job.Career Development; our Client loves Ambitious people, so if you feel like you have more to offer, and you want to progress your career, this is the perfect job for you.Generous holiday allowance.Work Place Pension after 3 months.Friendly atmosphere.Car...

  • Customer Service Advisor

    1 month ago

    Livesey, Lancashire, United Kingdom DiSRUPT Full time

    Join our client as a Customer Service Advisor! Our client is more than just a company — they're a community driven by a passion for student welfare and property expertise. With ambitious goals in the PBSA sector, they're expanding rapidly, securing significant national contracts and shaping the future of student living. Role Description As a Customer...

  • Customer Service Advisor

    1 month ago

    Livesey, Lancashire, United Kingdom DiSRUPT Full time

    Join our client as a Customer Service Advisor! Our client is more than just a company — they're a community driven by a passion for student welfare and property expertise. With ambitious goals in the PBSA sector, they're expanding rapidly, securing significant national contracts and shaping the future of student living. Role Description As a Customer...