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Contract Manager

4 months ago

Lincolnshire, United Kingdom Dalkia UK Full time

There is a permanent opportunity for an experienced contract manager at our Lincoln University Contract.


You'll be responsible for the contract management of the staff, operations, and maintenance of all mechanical, electrical, and building fabric reactive and PPM services.


The on-site team consists of 40 members including an Account Manager, Contract Manager, 3 Supervisors, Contract Support team and a 30-member team of Engineers. This includes Electricians, Gas Engineers, Plumbers, A/C Engineers, Building Fabric Engineers, and Compliance Engineers. We currently maintain in excess of 120 individual buildings across 3 sites.


Responsibilities

· QSHE: Design a safe system of work for the contract in accordance with client and company policies (with advice from QSHE and technical) to manage risk and eliminate risk taking behaviour.

· Compliance: Implement a robust regime that provides an assured level of compliance to our client, with any exceptions actively managed and risks mitigated.

· Planning: To ensure that all staff within your control are conversant with the operation and control of business policies and processes.

· Operational Management: Ensure that all operational KPIs are met, and all assets are compliant (with any exceptions managed or escalated).

· Customer: Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

· People: Provide leadership, guidance, advise, coaching and direct support, where required to deliver best practise selection, training, and assessment by recognition and reward.

· Finance/Commercial: Assist the account manager to develop a contract financial plan for revenue and profit delivery, reduction of WIP, Debt, cost reduction and contract growth, and ensure that these and met and exceeded.

· Growth: Actively manage asset condition and provide clients with the management information to drive their asset replacement programme and contract growth.

· Leadership: Demonstrate strong communication skills. Have the ability to lead, motivate and direct your operational team.


Essential Requirements

· Possess an understanding of Health and Safety issues NEBOSH / IOSH or equivalent training.

· Completed recognised formal training to at least C&G level preferably ONC/HNC or higher.

· Experience of managing direct and subcontracted engineers.

· Awareness of compliance requirements across all areas of service delivery.

· Strong communication skills with good levels of numeracy and literacy. Conversant with Microsoft Office (Word, Excel, Outlook, SharePoint, and PowerPoint).

· Strong organisational and communication skills with the ability to prioritise workloads.


Desirable Experience

· Experience in the FM business.

· Approved Person in one or more disciplines.

· Experience of delivering high levels of customer service.

· Identification and delivery of contract growth.


Hours of Work

· Monday to Friday, 8am – 5pm


Benefits

  • 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year.
  • Car allowance
  • Pension with matched contributions between 6-8%
  • Life Assurance
  • Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants.
  • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance.
  • Company Sick Pay
  • Employee recognition programmes which reward exceptional achievements
  • Employee Referral bonus with generous bonuses for ‘referring a friend’.
  • The opportunity to use one working day per year volunteering to help the local community.
  • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters.