GP Reception Lead- SE27

2 weeks ago

London, United Kingdom Penrose Health Full time
Our Patients Need You

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

At Penrose Health, our mission is to provide the best healthcare to our patients. We're a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives

We are looking for a GP Reception Lead to join our friendly GP surgeries

Key responsibilities include -

Assisting in day-to-day management & supervision of reception staff and their associated tasks
Ensuring a high-quality patient facing service so patients feel welcomed & cared for
The effective execution of practice systems and processes for high quality care
Keeping the building / equipment in order to facilitate a good working environment.
Work with the central management team and HR managers in Recruitment & performance appraisals.

About you

The right candidate will demonstrate:

Leadership skills – able to motivate and guide the team, delegate work appropriately and be able to deliver both positive and negative feedback
Strong organisational skills – able to plan / prioritise the various workloads effectively and to meet deadlines without compromising the quality of work
Ownership and accountability – taking pride in your work and the work of the team as well as being proactive in your day-to-day work
Confident, flexible communicator – approachable, friendly with tact and empathy to enable effective communication with everyone in the practice (including patients)
Fast learner and good teacher – you'll need to pick up the processes and systems quickly as they change and then pass that on to the team
Enthusiastic, confident, warm, friendly influencer – all of the skills you need to be a great receptionist as well

Job Details

Location: Knight Hill Surgery (SE27 0DF)

Hours: Full Time

Salary: up to £26,000.00 depending on experience

Benefits:

Well Supported by a Regional Reception manager

Access Cycle to work scheme and Tech scheme.

Training and career progression opportunities for your development

Extra Leave day off for your Birthday

Dedicated learning days

Glasses and eye test contributions

Blue Light Card available for all employees-NHS retail discounts

Referrals Program- earn £200 for referring new talent to our team

About us

We're a small group of close-knit surgeries in South East London on a mission to deliver the best healthcare to our patients. We use a multidisciplinary approach – bringing together GPs, Nurses, HCAs, Pharmacists, Paramedics, Mental Health Nurses, Physician Associates and our non-clinical team to deliver an efficient and effective service with best in class outcomes for patients.

With high levels of patient satisfaction (> 4* on Google at all our sites) and low waiting times, we've been able to grow to over 70,000 patients and we continue to grow at a rapid pace.

We serve our patients across 8 CQC 'Good' rated sites in Lambeth, Southwark and Lewisham, with each site having its own dedicated multidisciplinary team. You'll join one of these site-based teams but you'll be part of the larger Penrose Health family as well

As part of Team Penrose, you'll have the choice of a NOW or NHS pension and you'll benefit from a comprehensive sick pay scheme after your first year with us. We also pay your professional indemnity and you'll have the opportunity for funded professional development in the future.

On top of the employment benefits, we love to have a bit of fun. Previously the whole team has gotten involved in a bake-off, a steps challenge, a pub quiz and a fundraising round. We've also enjoyed ice cream from our regular visiting ice cream van, enjoyed surprise gifts and taken some proper time to celebrate the summer (see below). These are just some (but not all) of the things we do to make this a great place to work

Have a watch of our group-wide Summer Social Aftermovie here: youtu.be/KiKW1VbQUus

Underneath all of this, you will also find a core strength and camaraderie that exists in each of our surgery teams and across the group – we really are a family.

All our team are enthusiastic, friendly and we want to make a real difference to our patients – come and be a part of the team

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