1st/2nd Line Support

1 week ago

Birmingham, United Kingdom Digital Waffle Full time

Role: 1st/2nd Line Support Engineer

Salary: Up to 32k DOE

Location: North East Birmingham



To be considered for an interview, please make sure your application is full in line with the job specs as found below.

My client, who is a big name in the Sporting world, is looking for a 1st/2nd Line IT Support Engineer, to join a really solid team, providing essential IT support to both internal and external stakeholders. You will be the first point of contact for all issues relating to IT, escalating more complex issues up to 3rd line, and working on the Microsoft stack.


Key Words:

  • IT support
  • Helpdesk
  • Microsoft 365
  • ITIL


Key Responsibilities:

  • Provide comprehensive technical support: Troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and maximising user productivity.
  • Manage support tickets: Efficiently log, manage, and track support tickets, ensuring timely resolution and customer satisfaction.
  • Maintain IT assets: Update asset records, manage inventory, and ensure proper configuration and maintenance of IT equipment.
  • Escalate issues: Identify and escalate complex issues to higher-level support teams for resolution.
  • System maintenance: Perform routine maintenance tasks, including software updates, backups, and security checks.


Essential Skills:

  • Technical proficiency: Strong understanding of Microsoft 365, Windows, macOS, and networking concepts.
  • Problem-solving: Excellent troubleshooting and problem-solving skills to identify and resolve technical issues efficiently.
  • Customer service: Strong communication and interpersonal skills to effectively interact with end-users and provide exceptional support.
  • Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.
  • Driving License is essential.


Desirable Skills:

  • Certifications: Cloud certifications (e.g., Azure, Microsoft 365), networking certifications (e.g., CCNA), or ITIL Foundation.
  • Scripting: Basic scripting skills (e.g., PowerShell) for automation and efficiency.


Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • Collaborative and supportive work environment.


If this sounds like it could be the role for you, then please apply below


Please note this role does not offer sponsorship and is not accepting applicants residing outside of the UK. If you are deemed suitable for the role you will be contacted.

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