![Postify](https://media.trabajo.org/img/noimg.jpg)
Support Technician Apprenticeship
3 weeks ago
Apply (by clicking the relevant button) after checking through all the related job information below.
Reference: JIT_SupportTech 26.8
This role covers IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.
KEY DUTIES
Responsible for answering all calls and chats to the Service Desk within the SLA response times.
End to end call management of incidents through to resolution as required to ensure the incidents are resolved to the satisfaction of the customer and in-line with SLAs.
Assisting with end user service requests, either by logging them on the end users’ behalf, giving guidance around our service catalogue, or management of requests until resolution.
Accurately recording all incident details and troubleshooting activity into the Service Desk tool (Service Now).
Assisting in the provision of root cause analysis and troubleshooting, ensuring that all data is accurate and up to date where applicable.
Providing a high level of first time fix for all incidents.
Escalating incidents to the next level of management or technical support where SLA timescales are reached.
Ensuring regular updates are provided to the customer until incidents are resolved.
Assisting with User account creation in Active Directory.
Assisting with Email account management in Exchange.
Administration of data access within Active Directory
Deployment of Virtual Machines within VMWare.
Deployment and licencing of software using SCCM.
Adherence to Thales procedures, working practices and department specific processes.
Awareness and adherence of security requirements on our network.
Other ad-hoc duties as required to support the Service Desk operation.
CANDIDATE REQUIREMENTS
This role would suit someone with excellent customer service skills used to working in a large team who is adaptable to frequently changing priorities. Someone who is a confident, logical thinker, with excellent organisational skills and a methodical approach to problem solving and troubleshooting. Having an enthusiasm for Information Technology is a distinct advantage.
50
-
IT Apprenticeship
3 months ago
Doncaster, United Kingdom Baltic Apprenticeships Full timeAre you ready to launch your career in the dynamic world of IT? Twentyfour IT Services are thrilled to announce and exceptional opportunity for aspiring individuals to join their team as a Level 3 IT Apprentice! Twentyfour IT Services pride themselves on being at the forefront of technological innovation. As a leading IT solution provider, they strive to...
-
IT Support Technician Apprenticeship
3 weeks ago
Doncaster, Doncaster, United Kingdom Postify Full timeIT Support Technician RoleThis position focuses on delivering technical assistance to business users across the UK, managing incidents and service requests through a dedicated support platform.Primary Responsibilities:Responding to calls and messages within established service level agreements.Overseeing incidents from initiation to resolution to guarantee...
-
Support Technician Apprenticeship
2 weeks ago
Doncaster, United Kingdom Postify Full timeSalary: £11.44 - 11.44 per hourReference: JIT_THALES 9.9This role covers IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.KEY...
-
Support Technician Apprenticeship
2 weeks ago
Doncaster, United Kingdom Back 2 Work Complete Training Full timeThis role covers IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.KEY DUTIESResponsible for answering all calls and chats to the...
-
Support Technician Apprenticeship
2 weeks ago
Doncaster, United Kingdom Back 2 Work Complete Training Full timeThis role covers IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.KEY DUTIESResponsible for answering all calls and chats to the...
-
Locomotive Technician Doncaster
1 week ago
Doncaster, United Kingdom TXM Recruit Full timeIf you are an experienced Technician this is an ideal opportunity to join a rapidly expanding Rail company based in Doncaster. They are currently seeking Locomotive Technicians on a permanent basis as the company continues to expand and grow within the industry. As a Locomotive Technician you will be working on a varied shift pattern and will be offered a...
-
Locomotive Technician Doncaster
7 days ago
Doncaster, United Kingdom TXM Recruit Full timeIf you are an experienced Technician this is an ideal opportunity to join a rapidly expanding Rail company based in Doncaster. They are currently seeking Locomotive Technicians on a permanent basis as the company continues to expand and grow within the industry.As a Locomotive Technician you will be working on a varied shift pattern and will be offered a...
-
Locomotive Technician Doncaster
2 months ago
Doncaster, United Kingdom TXM Recruit Full timeIf you are an experienced Technician this is an ideal opportunity to join a rapidly expanding Rail company based in Doncaster. They are currently seeking Locomotive Technicians on a permanent basis as the company continues to expand and grow within the industry. As a Locomotive Technician you will be working on a varied shift pattern and will be offered a...
-
Electrical Maintenance Technician
3 weeks ago
Doncaster, Doncaster, United Kingdom Alecto Recruitment Full time £43,000Electrical Maintenance Technician - Day Shifts OnlyAlecto Recruitment is collaborating with a prominent organization in the food waste Anaerobic Digestion industry. Our client is seeking a skilled Electrician to join their team.Compensation and Benefits:• Weekly Pay• Holiday Allowance - 21 days, plus bank holidays, which increases with tenure at...
-
Reliability Maintenance Engineering Technician
3 months ago
Doncaster, United Kingdom Amazon TA Full timeJoin us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. We are looking for a motivated technician who enjoys working in a team. The job is about maintaining our equipment in a safe way to a high standard. Focusing on planned preventative maintenance you will...
-
Technical Support Technician
23 hours ago
Doncaster, Doncaster, United Kingdom Just IT Apprenticeships Full timeIT Support Career OpportunityJob Summary:We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Just IT Apprenticeships. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our internal colleagues, resolving technical issues, and collaborating with our support teams to...
-
Versatile Electrical Technician
2 weeks ago
Doncaster, United Kingdom Questech Recruitment Ltd Full timeAre you a skilled electrical technician looking for your next opportunity? This position presents a fantastic chance to elevate your career within a vibrant and encouraging workplace.Offering a competitive salary of £44,772, this role features a stable Monday to Friday work schedule, with hours from 8:00 AM to 4:30 PM.Key Responsibilities: Performing...
-
Days Electrical Technician
2 weeks ago
Doncaster, United Kingdom Alecto Recruitment Full timeElectrical Technician - Days Only c.£43,000 Doncaster Alecto Recruitment are working with a leader in the food waste Anaerobic Digestion sector, our client is actively looking for a qualified Electrician to work at their site in Doncaster. Package: * Circa £43,000 DOE * Hours - 45 hours per week * Weekly Pay * Holiday Allowance - 21 days, plus bank...
-
Apprenticeship
3 months ago
Doncaster, United Kingdom Meridian Full timeJoin one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression. We are offering an Apprenticeship within our Doncaster Branch (DN2): Contracted to 40 hours per week Monday to Friday **Shift times**: 08:00 - 17:00 No bank holiday working...
-
Business Administration Apprenticeship
3 months ago
Doncaster, United Kingdom Xtol Development Services Full time**Are you looking for an apprenticeship in a well-established Law Firm?** **This is an excellent opportunity to join a specialist personal injury law firm based in Doncaster.** This solicitor is a rapidly expanding law firm dealing largely in Road Traffic Accidents. We require an Administration Assistant to support our pre litigation team. - Answer calls...
-
Industrial Electrical Technician
3 weeks ago
Doncaster, Doncaster, United Kingdom Elevation Recruitment Group Full time £43,313Elevation Recruitment Group is collaborating with a leading manufacturer to find an Industrial Electrical Technician to enhance their operations. Working Hours: Monday to Friday, 6am - 4pm Overtime Compensation: Time and a half for Monday to Saturday and double time on Sundays. Benefits: 20 days of annual leave, increasing with tenure. Pension scheme with a...
-
Electrical Maintenance Technician
3 weeks ago
Doncaster, Doncaster, United Kingdom Metalis Engineering Recruitment Limited Full time £43,000Position: Electrical Maintenance TechnicianWorking Hours: Standard Day Shift (6am - 4pm)Metalis Engineering Recruitment Limited is collaborating with a nationwide recycling organization that operates across various industries. This client is dedicated to providing eco-friendly solutions for waste management, converting it into renewable energy sources.Key...
-
Days Electrical Technician
2 weeks ago
Doncaster, United Kingdom Alecto Recruitment Full timeElectrical Technician - Days Onlyc. 43,000DoncasterAlecto Recruitment are working with a leader in the food waste Anaerobic Digestion sector, our client is actively looking for a qualified Electrician to work at their site in Doncaster.Package: Circa 43,000 DOE Hours - 45 hours per week Weekly Pay Holiday Allowance - 21 days, plus bank holidays to increase...
-
Support Technician Apprenticeship
4 days ago
Doncaster, Yorkshire, United Kingdom Back 2 Work Complete Training Full timeThis role covers IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.Scroll down to find the complete details of the job offer,...
-
Forensic Technician
2 weeks ago
Doncaster, United Kingdom Bekaert Full timeRole:- Entry Level Manufacturing TechnicianLocation:- Doncaster Salary:- £28, - £32, Depending upon experience About the role Due to an internal promotion we are recruiting for an entry level Manufacturing Technician to join our established team based at Doncaster. As part of a team of 18 this role will be integral to the on-going development of our...