Service Delivery Manager
2 weeks ago
This role is being offered with a highly competitive base salary plus benefits which include Bonus, Electric Vehicle Car Scheme/cash allowance, Pension, Bupa, 33 days holiday including bank holidays.
Responsibilities:
- Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision.
- Managing service delivery in our area to ensure top-notch performance.
- Nurturing and enhancing customer relationships to foster long-term loyalty.
- Upholding stringent health and safety standards across the department and workshop.
- Ensuring meticulous maintenance of our CRM system for streamlined operations.
- Handling customer complaints promptly and ensuring expectations are not just met but exceeded.
- Monitoring and ensuring the achievement of Key Performance Indicators (KPIs) to maintain exceptional standards.
- Taking charge of hiring, training, and developing both new and existing staff members.
- Previous experience in workshop management within industries such as Plant, Agriculture, Mining, or Vehicles.
- Proven track record of overseeing various functions within a site and managing staff across different roles.
- Experience with OEMs would be advantageous.
- Demonstrated management or supervisory experience, preferably leading teams of at least 10 individuals.
- Possession of an NVQ Level 3 or equivalent qualification in Construction, HGV, Plant, or Agriculture would be beneficial.
Join SMT GB and be part of a team that's committed to excellence in service delivery. Apply now and embark on a fulfilling career journey with us
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