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Coffee Shop Supervisor

4 months ago

Basingstoke, United Kingdom Basingstoke Garden Centre Full time
We are looking for skilled and experienced Coffee Shop Supervisor with excellent customer service skills. Leading the team of Coffee Shop Assistants, you will be the person that sets the tone for the day, and ensures that your team are constantly delivering excellent customer service and hitting your sales targets.

Make sure to apply with all the requested information, as laid out in the job overview below.

The Honesty café at Basingstoke Garden Centre operates from the garden centre itself and has seating both inside and outside. As this is a small shop, you will often be working alone, and you will become very familiar with your regular visitors

General Purpose

Ensuring the delivery of excellent customer service in a cheerful and efficient manner to all our customers. Oversee the entire shop including the flow of customers/orders, staff activities and shop environment.

Hours and Shifts: Tuesday-Saturday 09h00 to 17h00

In return for your hard work, we offer:

- Secure employment contracts
- Wages which keep up with the National Living Wage
- Full training and opportunity to develop within the business
- Free meal on duty
- 20% off all products
- Discounted Cookery School Courses
- Employee Wellness Programme for 2024, a plan with workshops, fun challenges and information/toolkits to support staff and help promote healthy living and wellness across the group

Future opportunities

There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.

Managers
Supervisors
Area Managers
Chefs
Administration
And many more

AREAS OF RESPONSIBILITY

Supervisory duties:

Be responsible for shop stock / products and ordering replacement stock

Liaising with Managers, Area Manager and other staff

Preparing Rotas for staff (being mindful of target hours)

Responsible for meeting sales targets alongside the Manager

Attend Supervisors Meetings

Be responsible for the social media output of the coffee shop
As a keyholder, open up coffee shop for service:

Take delivery of goods from the wholesale unit and display / put away. Report any shortages

Stock rotation and check dates on products

Display products and price

Amend menu board with specials / remove any out of stock items

Do fridge checks and temperature checks on delivery

Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc)
Deliver excellent customer service whilst:

Answering telephone enquiries and taking orders over the telephone

Waiting on tables

Preparing food and drinks (check temps in line with company Food Safety guidelines)

Clearing tables and washing up

Engaging with customers
Finishing up by:

Ensuring entire shop is clean and tidy, items are replenished for the next day

Sweep / mop floors

Clean toilets, mop floor (in relevant shops)

Tidy and clean outdoor areas

Tidy stock room

Check all equipment is cleaned and switched off

Place orders with Head Office for stock items / products

Log waste

Cash up and place cash in safe place

Lock up
Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 15 sites across Berkshire and Hampshire, with our strong community-led values, and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff. We are Real Living Wage employers.

INDFOH