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Waiter / Waitress - Permanent

1 month ago

HenleyonThames, United Kingdom Phyllis Court Club Full time
Job Title

If you think you are the right match for the following opportunity, apply after reading the complete description.

Food and Beverage Assistants (waiter/waitress)

Permanent required.

Salary

£24960 per annum (£12 per hour) (OT paid at standard rate)

40 hours per week

(shift work including mornings, evenings, weekends, and Bank Holidays, with no split shifts).

About Phyllis Court Club

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff. Phyllis Court truly is a Club for all Members.

As a Food and Beverage Assistant you will be responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be expected to deliver exceptional service to both Club Members and Guests alike, keeping good cleanliness, and health & safety to the front of all you do.

This is a great opportunity for someone who is serious about being part of a team that creates excellent quality experiences for our members and has a strong teamwork ethos.

Benefits of a Food & Beverage Assistant

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
Gym & swim access at the Fitness Centre
Full training including Flow online trainings and certificates
Employee Assistance Programme (EAP) and wellbeing support
Meals and hot drinks while on duty
Complimentary parking onsite
Friends and family rates for hotel accommodation and special event bookings
Friends and family tickets for Henley Royal Regatta
Staff socials and events
Automatic enrolment in the Club pension scheme
Life assurance scheme
Membership to the Institute of Hospitality after successfully passing probation
Staff accommodation on request

Your responsibilities as a Food & Beverage Assistant

Assist with room set ups, table clearing, food delivery, beverage preparation and delivery.
Train on and build food and beverage knowledge to know and understand the menus and offer food, wine, and beverage suggestions.
Complete all assigned training within timeframes given.
Keep Member and work areas clean with a Clean As You Go standard adherence.
Keep work area well stocked at beginning and end of shift.
Support a strong collaborative team environment maintaining friendly positive behaviour with Colleagues and Members.
Be responsible for ensuring the day-to-day maintenance of all equipment used and report issues.
Maintain a clean and well-groomed appearance, keeping to the uniform standards as given.
Be aware of the need to observe Health and Safety regulations and advise management of any irregularities.
Complete any other reasonable task as requested.
Be confident with good listening skills.
Ensure that all of the above duties are completed within our Customer Service values at all times.

Requirements of a Food & Assistant

You should have exceptional customer service skills, be a clear communicator and be able to demonstrate great teamwork. Experience in a similar role is desirable but full training will be given on the job. The role is very hands on, so a can do, and proactive approach is essential and forms part of our One Team ethos.

Thanks for your interest in working for Phyllis Court Club If you feel you have the required experience for this role, please send a short cover note explaining your most relevant experience and we will be in touch.