2nd Line Support Engineer

2 weeks ago


UK, United Kingdom ECS Resource Group Full time

2nd Support Engineer

Location: Middlesbrough
Contract Duration: 3-6 months
Daily Rate: £190 - £200 (Inside IR35)

About the Role:

We are seeking a proactive and dedicated 2nd Support Engineer to provide exceptional IT support within a busy environment. You will be responsible for supporting 120 users across a sprawling 4500-acre area. This role is crucial for ensuring smooth and efficient IT operations.

Key Responsibilities:

  • Provide 2nd line technical support for hardware and software issues.
  • Manage and maintain Active Directory, Teams, and O365 environments.
  • Troubleshoot and resolve printer and CCTV-related problems.
  • Assist in the deployment of new systems and applications.
  • Collaborate with the IT team to improve systems and processes.
  • Document support activities and maintain accurate records.

Required Skills and Experience:

  • Proven experience in a 2nd line support role.
  • Strong knowledge of Active Directory, Microsoft Teams, and Office 365.
  • Experience with printer and CCTV systems.
  • Excellent troubleshooting and problem-solving skills.
  • Full UK driving license (onsite company vehicle provided).
  • Excellent communication and customer service skills.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link:

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