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Supervisor

3 months ago

Surrey, United Kingdom KUSHIDO Full time

JOIN US

KUSHIDO is a new concept serving up delicious, non-fried Japanese Doughnuts We aim to keep our core value of outstanding customer service, product quality, cleanliness and hygiene. We are looking for those who love customer service to join our KUSHIDOand deliver excellent customer experiences to ensure high level of customer satisfaction. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place

WE ARE LOOKING FOR

  • Supervisor

YOU WILL BE

  • Delivering excellent customer service to ensure high levels of customer satisfaction
  • Overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store.
  • Working closely with Store Manager, assisting in HR duties i.e. training
  • Ensuring the team are continuously motivated and working together
  • Undertaking store administration duties, setting sales quotas and KPIs, performance management
  • Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing
  • Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable
  • Monitoring inventory levels and ordering new items
  • Helping in scheduling and managing the rota if necessary, ensuring there are enough manpower
  • Ensuring the quality standards in customer service and health and safety are maintained
  • Maintain the stability and reputation of the store
  • Develop a passionate working environment and help to constantly grow and improve
  • Build, develop and maintain a high performing team
  • Responding to customer complaints/concerns in a professional manner
  • Training and educating your team on making doughnuts, following health and safety procedures
  • Managing and creating content for TikTok in your branch
  • Completing reasonable tasks assigned by the company

YOU ARE

  • Minimum 1-2 years experience in supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry
  • Able to work flexible hours, including evenings, weekends or holidays
  • Legally eligible to work in the UK
  • An energetic person with positive thinking, with a can do attitude
  • Strong leadership and customer management abilities
  • Maintain regular and consistent attendance and punctuality
  • Willing to learn new skills and share your knowledge with our customers & the team

WE WILL

  • Strive to provide numerous career progression opportunities to help your growth whilst being part of our Kushido Family
  • Offer you staff discount on our products
  • Provide you with a thorough step by step training to ensure you are fit in working with the team as quickly as possible

Category: Food & Beverage


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