Customer Quality Manager

1 month ago

Sunderland, United Kingdom AESC UK Full time

Considering the ongoing expansion of AESC in the UK and European region there is a need to put in place a Customer Quality Manager to build and develop a team of professionals that will exceed the expectations of the new and current customer base.


Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

Mission & Main Objectives:

Quality champion for all customers related matters at key project phases and in series production.

Key communicator to ensure customer requirements are met.

Represent and protect AESC’s interests while acknowledging the voice of the customer.

Key Responsibilities but not limited to:

  • Business risk assessments considering customer specific requirements, including warranty terms and consequences,
  • Customer complaint management balancing customer quality agreements and the needs of the business
  • Lead quality assurance activities following customer specific programs using APQP / MLA
  • Oversea the preparation of technical documents and presentations for customers and provide technical assistance to field staff as required.
  • Manage QA team priorities and action plans for customer stock sort and incident investigations.
  • Target setting and KPI’s management
  • Activity planning and task execution to schedule within cross functional teams.
  • Overseas working to support customer requirements.

Skills, Experience and Requirements:

  • Confident, pragmatic leader with the ability to communicate and influence at all management levels.
  • Strong written and verbal communication skills, ideally multilingual.
  • Recruitment of engineering professionals and staff management experience essential
  • Coach, mentor, and develop members in a service and/or customer facing team, ideally with remote staff management experience.
  • Ability to adapt to any changes in plans or circumstances.
  • Budget setting, control, and management.
  • Knowledge of IATF16949, VDA6.3 ideally with experience of automotive core tools (PPAP, APQP, MSA, FMEA, SPC)
  • Proven troubleshooter with strong technical skills applied in industries such as Lithium-ion battery electrode/materials manufacture, pharmaceutical or semi-conductor.
  • Full driving license and ability to travel at short notice (including extended periods overseas).

Qualifications:

Minimum Bachelor’s Degree (with Honors) or equivalent in an engineering or science-based subject.

Desirable qualifications relating to Lithium-ion battery technology performance and advanced materials.

  • Quality Lead

    7 days ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Lead**: - **Salary: £22,731**: - **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Lead to join the Digital Mail department at one of Eurpopes largest communication companies. Working as a virtual team member to the Quality Lead you will ensure that the level of daily quality tasks are...

  • Quality Advisor

    1 week ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Advisor** **Salary: £22,731** **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed...

  • Quality Manager

    7 days ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagernLocation: Sunderland (Site based)n£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.nThey are recruiting for a...

  • Quality Manager

    2 weeks ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagernLocation: Sunderland (Site based)n£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.nThey are recruiting for a...

  • Personalisation Officer

    4 weeks ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Job Title: Personalisation Officer** **Location: Sunderland** **Salary: £21,263.70** We are recruiting for a Personalisation Officer to join our Personalisation department based in Sunderland Working as part of a team to ensure the timely enclosing of customer documents to client specifications in accordance with production schedules to meet or exceed...

  • Quality Manager

    4 weeks ago

    Sunderland, United Kingdom Devonshire Appointments Full time

    Quality ManagerLocation: Sunderland (Site based) My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions. They are recruiting for a Quality...

  • Quality Manager

    1 week ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.They are recruiting for a Quality...

  • Quality Manager

    3 weeks ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.They are recruiting for a Quality...

  • Quality Manager

    3 weeks ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.Check you match the skill...

  • Quality Manager

    3 weeks ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.They are recruiting for a Quality...

  • Quality Manager

    2 weeks ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.They are recruiting for a Quality...

  • Quality Manager

    2 weeks ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping...

  • Quality Manager

    2 weeks ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping...

  • Quality Manager

    3 weeks ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.They are recruiting for a Quality...

  • Quality Manager

    1 week ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.They are recruiting for a Quality...

  • Quality Manager

    1 week ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.They are recruiting for a Quality...

  • Quality Manager

    2 weeks ago

    Sunderland, United Kingdom Devonshire Full time

    Quality Manager Location: Sunderland (Site based) £35,000 My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions. They are recruiting for a...

  • Quality Manager

    1 week ago

    Sunderland, United Kingdom Devonshire Full time

    Quality Manager Location: Sunderland (Site based) £35,000 My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions. They are recruiting for a...

  • Quality Manager

    1 week ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping...

  • Quality Manager

    1 week ago

    Sunderland, United Kingdom Devonshire Full time

    Quality ManagerLocation: Sunderland (Site based)£35,000My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.They are recruiting for a Quality...