Contact Centre Advisor
3 days ago
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Based - Our new offices in Dunfermline
Monday – Friday 38 hour week with coverage between 8.30 am and 5.30 pm
Are you enthusiastic, confident and self-motivated? This could be the opportunity for you John Clark Motor Group are seeking a professional Contact Centre Advisor/Contact Centre Service Advisor. This is an excellent opportunity for an individual who is seeking a move to join a progressive company.
This is not an easy job. There, we said it.
This is a role for someone who is passionate about delivering the highest standard of customer service and go above and beyond for our customers across the board. You must display a true team ethic a desire to grow and develop within the business.
Contact Centre Advisor/Contact Centre Service Advisor key job requirements
Answer and administer inbound and outbound service calls
Book accurate service appointments to our live workshop diaries
Advise and upsell any additional work required
Arrange customer vehicle collection/deliveries or loan cars
Ensure all customer details are input/updated accurately in our Dealer Management Systems
Communicate with professional confidence and assurance
Deliver the highest levels of service and customer satisfaction
Skills Contact Centre Advisor/Contact Centre Service Advisor will require
Work as part of a fast paced and dynamic team
Excellent keyboard and computer skills
Excellent communication and organisational skills
Be Articulate, confident and be able to convey key information in a concise and professional manner
Be able to prioritise their workload,
Be punctual
Contact Centre Advisor/Contact Centre Service Advisor required experience
Customer focussed related role
Previous experience within the Motor Industry is preferred although not essential
Previous experience in a high-volume dealership is preferred although not essential
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.
Preferential rates on vehicle parts purchases and servicing.
Industry leading discounted Employee Car Scheme
30 Day Holiday
Award winning In-house and manufacturer training
Cycle to work scheme
State of the arts dealership standards
High earning potential through commission or bonus
Some roles offer company car
Life assurance
Group contributory pension scheme
Careers development opportunities
If this sounds like you and you would love to be part of John Clark Motor Group then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application
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