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Product Operations Administrator

3 months ago

Fareham, United Kingdom Infinigate Cloud Full time

Role Purpose


Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.

Our close-knit and welcoming Product Operations team based in Fareham are seeking a proactive self-starter to join them as a Product Operations Administrator. This varied role is a fantastic stepping stone for growth and development with Infinigate Cloud. If you are from a technical support, project or technical administrative background, this exciting opportunity could be your next career step

The Product Operations Administrator is responsible for supporting the integration with the key internal and external stakeholders to deliver the CORE-related configuration required to enable Infinigate Cloud and its partners to resell and/or distribute the associated service(s).

This role requires an excellent attention to detail with high delivery standards, exceedingly good time management, self driven with automated day to day behaviours and great communication skills as the role will be required to liaise with key stakeholders across the business and support the rest of the Product Operations team in doing so. This will ensure that the Product Operations team have a deep understanding of the business strategy and needs, which must be considered and managed to ensure that the delivery of the associated CORE configuration aligns appropriately.

Please note that the successful candidate will need to attend the office full-time for the first 3 months of induction and training. Following, this a hybrid working pattern can be agreed.

Duties & Responsibilities

• Responsible for the administration of the Infinigate Cloud Catalogue(s) and price management system(s) to keep all information current and accurate e.g., Infinigate Cloud Partner Portal & CRM.

• Support the team in the delivery of the CORE configuration of Vendor Connect packages.

• Assist in the ongoing administration of the CORE Marketplace, helping to enable promotions agreed with Product team, update Carousels and remove/ add Product pages

• As a team, help to support the expansion of Infinigate Cloud into new markets/ Operating Units and assist with new vendor onboardings

• Support the business and relevant teams in their endeavours to understand the CORE system and it’s configuration. Upskilling and providing additional details where possible/required.

• Fulfillment of specific Partner Integrations such as Branding, Identity and supporting with Core as a Service requests.

• Support the handling of the associated Product maintenance and service status notifications from Connect vendors.

• Responsible for maintaining CORE related content on the Infinigate Cloud Partner Portal such as guides and documentation

• Proactively maintain the team internal mailbox and ensure all emails are logged and answered within SLA

• Support your co-workers by handling internal questions and walk-ups, using other team members for assistance where neccessary

• Proactively make every effort to understand the technology being used in order to understand and question requests from stakeholders, specialists and technical staff to evaluate what is reasonable or possible.

General Skills

• GCSE Maths and English, level 4 or grade A to C (or equivalent).

• Competent PC user with excellent Microsoft Office suite skills.

• A keen interest in technology, the benefit of cloud and how it is helping shape our personal and professional lives.

• Good coordination and planning skills with a high level of attention to detail

• Excellent interpersonal, communication, negotiation, and presentation skills

Personal requirements

• Passion for product management and meeting or exceeding targets

• Solution focused, takes accountability for own actions and constantly strives for greater results.

• Autonomous self-starter, able to acquire and retain new knowledge and skills quickly

• Confident and professional with excellent interpersonal, negotiation, communication and presentation skills

• Customer and stakeholder focused

Benefits

• UP to £28,000 salary per annum

• 25 days annual leave rising to 28 days with length of service plus bank holidays.

• Day off on your birthday.

• Life assurance of 4 x basic salary and group income protection from start date.

• 5% employer matched pension contributions after 3 months service.

• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.

• Hybrid working arrangements and standard office working hours are 9am – 5.30pm

• Employee assistance programme for practical and emotional support.

• Free parking and complimentary refreshments onsite.

Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, then please get in touch at jobsUK@infinigate.com

If you are interested in applying for this role or have any additional queries on the role, please submit your CV quoting ‘Project Operations Administrator’ to JobsUK@Infinigate.com.