Current jobs related to Customer Service Advisor - Slough - Arvato Ltd
-
Customer Service Advisor
2 days ago
Slough, United Kingdom CV-Library Full timeBODYSHOP CUSTOMER SERVICE ADVISOR Customer Service Advisor Details: Basic Salary:£24,000 - £28,000 Hours:Monday to Friday 7.30am - 5pm Location:Slough New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre. As a Customer Service Advisor, reporting to the Body Shop Manager, the main purpose...
-
Customer Service Advisor
3 months ago
Slough, United Kingdom FMG Repair Services Full time**Position**:Customer Service Advisor **Salary**:up to** **£28,000 per annum, plus bonus and excellent company benefits **Hours**:45 hours per week This is an exciting opportunity for an experienced **Customer** **Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in **Slough.** As part...
-
Customer Service Advisor
4 months ago
Slough, United Kingdom FMG Repair Services Full time**Position**:Customer Service Advisor **Salary: £28,000.00** **Hours**:45 /week Monday - Friday + SATs if required (paid at overtime) This is an exciting opportunity for an experienced **Customer** **Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Slough. As part of a team of...
-
Customer Service Advisor
2 days ago
Slough, United Kingdom CV-Library Full timeKolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre. Key Responsibilities: * Book vehicles in for repair and liaise with customers. * Organise the allocation of courtesy cars. * Administration. * Reporting. * Maintain good housekeeping. Key Requirements: * Have experience of working in...
-
Customer Service Advisor
2 months ago
Slough, United Kingdom FMG Repair Services Full timePosition: Customer Service Advisor Salary: £28,000.00 Hours: 45 /week Monday - Friday + SATs if required (paid at overtime) This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Slough. As part of a team of specialist...
-
Customer Service Advisor
4 weeks ago
Slough, United Kingdom Links Recruitment Ltd Full timeCustomer Service Advisor Are you passionate about the art industry and looking for your next step as a customer service advisor?...We have an exciting opportunity to work for our client based in Colnbrook who ships all things art around the UK.Main Duties Include: Taking inbound calls to the art team – liaising with galleries, agents, artists, and...
-
Customer Service Advisor
2 months ago
Slough, United Kingdom the LEGO Group Full timeGerman speaking Customer Service AdvisorJob DescriptionCould you help rebuild the LEGO® Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh?If you can keep cool when LEGO® minifigures are losing their heads, then why not join our team?If you think you can solve these problems and lots more, then come and join the LEGO customer service...
-
Customer Service Advisor
3 months ago
Slough, United Kingdom Everyone Active Full timeat Slough Ice Arena Casual Position Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week We need a Customer Service Advisor who will - Be passionate about promoting our products - Be able to work under your own initiative and...
-
Customer Service Advisor
3 months ago
Slough, United Kingdom Arvato Ltd Full time**Customer Service Advisor** **40 hours per week, shift pattern detailed below - £26,759** **Location: Datchet SL3 9LL/ Hybrid** **Fixed Start Date 26th **February** **Roles will be office based (SL3 9LL) for the first 4 weeks of training then a hybrid working pattern depending on performance and knowledge.** **Training will be Monday - Friday 9am-6pm...
-
Service Advisor
1 week ago
Slough, Slough, United Kingdom Jago Consultants Full timeService Advisor Wanted in Slough, Berkshire **Job Summary** We are seeking a skilled Service Advisor to join our client's team in Slough, Berkshire. As a Service Advisor, you will be responsible for ensuring customers are aware of service and repair work required to their vehicles in a professional manner. **Key Responsibilities** * Advise customers on...
-
Service Advisor
1 week ago
Slough, Slough, United Kingdom Jago Consultants Full timeService Advisor Wanted in Slough, Berkshire **Job Summary** We are seeking a skilled Service Advisor to join our client's team in Slough, Berkshire. As a Service Advisor, you will be responsible for ensuring customers are aware of service and repair work required to their vehicles in a professional manner. **Key Responsibilities** * Advise customers on...
-
Service Advisor
2 days ago
Slough, Slough, United Kingdom Jago Consultants Full timeService Advisor Opportunity in SloughWe are seeking a skilled Service Advisor to join our client's friendly team in Slough, Berkshire. As a Service Advisor, you will play a crucial role in ensuring customers receive exceptional service and support.Key Responsibilities:Provide professional advice to customers on service and repair work required for their...
-
Service Advisor
2 days ago
Slough, Slough, United Kingdom Jago Consultants Full timeService Advisor Opportunity in SloughWe are seeking a skilled Service Advisor to join our client's friendly team in Slough, Berkshire. As a Service Advisor, you will play a crucial role in ensuring customers receive exceptional service and support.Key Responsibilities:Provide professional advice to customers on service and repair work required for their...
-
Service Advisor
1 week ago
Slough, Slough, United Kingdom Jago Consultants Full timeService Advisor Role ==================== We are working with a reputable car dealership to find an experienced Service Advisor to join their team. Our client is committed to delivering exceptional customer service at all times. As a Service Advisor, you will be responsible for ensuring customers receive professional and courteous service. Your duties will...
-
Service Advisor
1 week ago
Slough, Slough, United Kingdom Jago Consultants Full timeService Advisor Role ==================== We are working with a reputable car dealership to find an experienced Service Advisor to join their team. Our client is committed to delivering exceptional customer service at all times. As a Service Advisor, you will be responsible for ensuring customers receive professional and courteous service. Your duties will...
-
Service Advisor
4 months ago
Slough, United Kingdom The Solution Automotive Recruitment Full timeJob reference number- JJ70R2- Job Type- Full time- Location- Slough, Berkshire, England- Salary- £27000-£30000 per annum**Job description**: **Vacancy - Service Advisor - Slough Area** Our client, the No1 motor trade employer in the UK, is looking to recruit an experienced Service Advisor in the Slough Area. Working as a Service Advisor within a busy...
-
Service Advisor
6 days ago
Slough, Slough, United Kingdom Jago Consultants Full timeService Advisor Opportunity in SloughWe are seeking a skilled Service Advisor to join our client's friendly team in Slough, Berkshire. As a Service Advisor, you will play a crucial role in ensuring customers receive exceptional service and repair work for their commercial vehicles.Key Responsibilities:Provide professional advice to customers on service and...
-
Service Advisor
6 days ago
Slough, Slough, United Kingdom Jago Consultants Full timeService Advisor Opportunity in SloughWe are seeking a skilled Service Advisor to join our client's friendly team in Slough, Berkshire. As a Service Advisor, you will play a crucial role in ensuring customers receive exceptional service and repair work for their commercial vehicles.Key Responsibilities:Provide professional advice to customers on service and...
-
Customer Service Advisor
5 days ago
Slough, Slough, United Kingdom The LEGO Group Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team in Slough. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients in Dutch and English, both spoken and written.You will be the first point of contact for our customers, responding to their...
-
Customer Service Advisor
5 days ago
Slough, Slough, United Kingdom The LEGO Group Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team in Slough. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients in Dutch and English, both spoken and written.You will be the first point of contact for our customers, responding to their...
Customer Service Advisor
4 months ago
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Start Date: 22nd July
Full availability to attend on site training 22nd July - 23rd August required
Salary: £26,759
Location: Datchet SL3 9LL/ Hybrid once training complete
About us
We are a customer experience and business optimisation partner for organisations who are ready to reshape and reinvent how they work and how they connect with those who matter most. We are not content with being good enough. And we never rest on our laurels.
We develop and deliver innovative, technology-led solutions to enable our clients to form stronger connections, increase loyalty, create efficiencies – and ultimately grow and confidently embrace the future.
We are shaping a better future for the world too. Empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact, and creating a resilient supply chain.
Future shapers. Experience makers.
The Role
Right now, we’re looking for our next future shapers and experience makers to join our Contact Centre team in a hybrid role based at our Datchet location.
As a Customer Service Advisor, you’ll make a vital contribution to your team’s success by delivering amazing customer service for one of the exciting brands we represent. Whether it’s resolving queries by telephone, letter, email or online, you’ll have all the answers our customers’ need, however complex. And, when necessary, you’ll be ready and willing to go the extra mile to get the job done. In short, you’ll use your flair for helping others to put those who matter most at the centre of your day.
This role is not just a ‘job,’ it’s the start of a journey to develop a career in customer service.
Experience:
Experience of communicating with a high volume of customers to deliver an outstanding service, ideally in a contact centre using a variety of channels.
Proven experience of working within a FCA/ Financial Services regulated environment is preferred, however a customer service background will be considered as full training will be provided.
Experience of organising and co-ordinating tasks; in a high volume, highly detailed, deadline-oriented environment.
Flexible in working hours, to meet the needs of the organisation.
Minimum of 5 GCSEs grades A-C including Maths and English language.
Demonstrated ability to work in a dynamic and fast paced environment while ensuring a high level of Customer Service is delivered to both external and internal Customers; appreciating the importance to the Customers of their vehicle
Primary Accountabilities and Deliverables:
To work as part of a team delivering a best-in-class customer experience and “right first time” transaction processing and administration.
Provide extensive and in-depth Product and Service knowledge, acting as a brand ambassador with the utmost integrity to guide, advise and nurture the customer and building a comprehensive understanding of their requirements.
Respond and resolve customer queries regarding financial settlements and contract terminations. Provide guidance and explain options within the frameworks of a regulated environment, guiding the customer through the journey and skilfully retaining customers through positive relationship building and nurturing.
Managing the end-to-end customer journey in relation to material changes to their finance agreements, liaising with all parties concerned to conclusion.
Managing sensitive customer scenarios by taking ownership of the end-to-end customer journey with empathy, integrity, and transparency.
Demonstrate strong dispute and objection-handling skills, exploring various options to resolve customer queries whilst securing desired customer outcomes.
Take ownership of customers concerns and act as a primary contact, providing name and telephone extension to help build confidence.
Act as intermediary between customer and appropriate departments to ensure customer satisfaction.
Actively create trust with the customer, demonstrating an open and honest approach.
Ensuring ownership is taken and promises made are delivered against.
To provide premium levels of customer skills and ensure that all customers are treated fairly and that those who are identified as being vulnerable or in financial hardship are dealt with in accordance with regulatory and company policies at all times.
Follow internal policies and processes to ensure that any administration tasks are completed appropriately.
In return, we’ll offer you:
28 days holiday (including 3 public/bank holidays) plus the opportunity to purchase additional days off
Excellent on the job training and on-going core skills development
Life assurance and access to a company pension scheme (after qualifying period)
Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
An employee assistance programme to ensure your wellbeing
Monthly employee-voted awards to recognise your achievements
Unique career opportunities within this client partnership
Still like what you see? If want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today
Financial Checks will be undertaken on all successful candidates. Any CCJ’s, bankruptcies or IVA’s must be declared at interview stage and proof that payment plans are in place will be required
You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks
You must be based in the UK
You will need a quiet and comfortable ergonomic workstation when working remotely
Full availability during training required, this will be fully site -based in Datchet and will be Monday to Friday 9-6 for the first 4 weeks
Once training complete you will be required to be in the office 1-2 times a week
The shift pattern will be 40 hours per week, as follows:
Weeks 1 and 2 will be 9am -6pm
Week 3 will be 40 hours still but hours as follows - 4 days of 9am-7pm, Sat 9am-1pm + one day off in the week
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
