Customer Service Online Advisor

4 weeks ago

Loughton, United Kingdom Never Fully Dressed Full time



If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Job title: Customer Service Online Advisor

Terms: Full-time (37.5 hours)

Location: Loughton, East London

Requirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shifts


About the role:


Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online Customer Service Advisor to join the team.


We are looking for someone who is a great communicator, with a natural flair for multitasking.

The candidate must be passionate about delivering amazing customer service and maintain a professional and friendly manner throughout every customer contact, ensuring customers receive a swift and knowledgeable response.


Responsibilities:

  • Online customer support, answering questions via our multichannel platform, including email, WhatsApp, and live chat. This role will also involve dealing with customer enquiries by telephone and social media
  • Ensuring social media is monitored while on shift
  • Covering the online personal shopping function via live chat
  • Opening investigations with external partners to resolve customer enquiries
  • Adding investigation data to communal spreadsheets
  • Assisting management with daily tasks
  • Making decisions on problems raised
  • Responding to customer reviews


Candidate requirements:

  • 1 – 2 years of experience in a customer service role, preferably within the fashion or retail industry
  • Looking to grow within the customer service department
  • Strong written and verbal communication skills
  • An eye for style and can offer styling advice to customers
  • A team player who is happy to support colleagues and work together to ensure

the smooth running of the department

  • Good decision-making skills
  • Problem-solver with a proactive approach to overcoming challenges
  • Multitasking, ensuring multiple channels are covered and responded to
  • Flexibility around shift pattern

Remote working/work at home options are available for this role.

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