Credit Hire Claims Handler
4 weeks ago
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Working in a highly professional environment you will be skilled at building rapport with customers whilst working quickly and efficiently, giving your customers and Clients the best possible Claims experience.
You will demonstrate a strong and proactive approach to management of your own caseload and commitment to customer service.
As an experienced Claims professional, your strong Credit Hire background will enable you to be the Credit Hire Champion for the Department.
Key Responsibilities of the Claims Handler role include:
Ownership of your allocation of Third Party claims, setting up and handling each case from first notification through to settlement
Conducting investigation of claims where appropriate to obtain quantum and liability information in order to make appropriate policy and legal liability decisions
Ensuring claims are settled within specific handling times and Customers are kept updated with the progression of their claim
Using your technical Claims Handling experience in order to settle claims, minimising potential for increased costs and challenging the need for a vehicle where required
Minimising the financial exposure to incoming Credit Hire and repair claims through investigation and negotiation skills
Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy
Managing and promptly resolving all external and internal queries
Building, developing and maintaining close working relationships with customers ensuring a consistently high standard of service is provided
To be successful in the Claims Handler role you will need to demonstrate:
Experience within Motor Claims and strong Credit Hire knowledge
Strong customer service, communication and negotiation skills
Methodical and accurate approach to work
Strong attention to detail and natural problem solving abilities
This is a hybrid role which will allow you the flexibility of working in the office and at home.
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