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Guest Relations Agent

2 months ago

South West London, United Kingdom The Hari Full time

Welcome the Family, welcome to The Hari

A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover.

At The Hari our legacy in hospitality is fused with a relaxed sense of elegance and an eccentric touch of wit. The outcome is a rich tapestry of design and comfort reflecting the cultural diversity and nuanced perspectives of our collective global experience.

Our people are brand ambassadors of The Hari and custodians of the full Hari experience. We want to pass the legacy on through our approach to service, our attention to style, our take on humour and our philosophy on sophistication.

Our service culture is a link between the traditions of the past and our path to the future.

We have an exciting new opportunity for a Guest Relations Agent to join our fantastic Front Office team. We are looking for a creative, dynamic, charismatic and experienced Guest Relations Executive who has a natural passion for creating and delivering extraordinary guest experiences.

As Guest Relations Agent you will anticipate the needs of our guests, always being on hand to assist with any requests they may have. You will naturally engage with our guests, consistently providing a high-end service by being intuitive and always thinking outside of the box on how to create stories that inspire.

If you are the kind of person who loves being out front, interacting with guests and offering a personalised service rather than being stuck behind a desk, then this is the job for you

Main Responsibilities as aGuest Relations Agentwill include:

Being extremely creative when arranging amenities to surprise and delight our guests.

Preparing VIP welcomes by identifying VIPs and preparing cards/gifts etc.

Make sure to apply with all the requested information, as laid out in the job overview below.

Having presence in the lobby, meeting, greeting and providing assistance to ensure maximum guest satisfaction.

Liaising with all departments to ensure all guests needs and expectations are met.

Liaising with guests, finding out their preferences and updating their Opera profiles.

Managing and swiftly resolving guest complaints.

Being the main point of contact for VIP guests and ensuring all departments are fully briefed on their requirements.

Serving as a main point of contact for long-stay guests to ensure consistency.

To be considered for our role you must:

Have a creative flair and always think outside the box

Have a proven track record in Guest Relations within a luxury hotel.

Be personable, naturally engaging and attentive with an eye for detail. It goes without saying that you will be passionate about providing exceptional guest service.

Be thoughtful, intuitive and insightful.

Be proficient in Opera.

Due to the high level of response you will be contacted if your skills and experience fulfils the criteria for the role and if the position you applied for is still available


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