Senior Visitor Experience Officer

2 weeks ago


Dorset, United Kingdom NATIONAL TRUST Full time

If you’re passionate about bringing history to life, creating memorable experiences for our visitors, and have a flair for social media, we’ve got a fantastic opportunity for you.


If the following job requirements and experience match your skills, please ensure you apply promptly.

Please include a cover letter within your application.

At Corfe Castle, you will be immersed in history and surrounded by breathtaking views every day. Partially demolished by the Parliamentarians in 1646 following their victory, the castle ruins symbolise the profound change brought about by the English Civil War. We’re currently undertaking an exciting 3-year, £2 million conservation project, 'Caring for Corfe Castle,' to preserve this special place for generations to come.

You will be part of a close-knit team that welcomes 240,000 visitors a year, working together to ensure everyone has a truly memorable experience in this stunning setting. Reporting to the Experience & Visitor Programming Manager you will collaborate closely with the Senior Programming & Partnerships Officer and Senior Communications & Marketing Officer. You will also line manage a Visitor Experience Officer, and work alongside our dedicated volunteers.

As the Senior Visitor Experience Officer at Corfe Castle, you will be at the heart of creating and delivering events that captivate and engage our visitors—from large-scale reenactments to the Festival of Archaeology and our Christmas Lights late-night openings. You will also play a key role in shaping our year-round visitor experience, bringing fresh, audience-led ideas to life and ensure that every detail, from decorations to displays, contributes to the magic.

You will be the voice of Corfe Castle on social media, delivering our strategy and crafting content that not only informs but also inspires. Your role will also include leading on the Visitor Journey Framework, where you will work with teams across the site to ensure that every visitor’s experience—from their first glance at our signage to the ease of their access—is as welcoming and inclusive as possible.

You will take on an important leadership role, line managing a Visitor Experience Officer and working closely with local community groups to build partnerships that enrich the visitor experience. Your responsibilities will also include Duty Management and Event Management, requiring weekend work as part of a rota.

This job is all about providing a service. We'd love to hear from you if you have:

  • experience of delivering inspirational engagement activities
  • people skills, enabling good working relationships with those in your team and across the property
  • understanding of how to interpret significant collections to varied audiences.
  • excellent organisational skills, and the ability to time manage projects successfully
  • strong interpersonal skills, able to deal with visitors in a variety of situations
  • flexible customer focused approach with experience in delivering high standards of customer service
  • experience of working with and supervising volunteers


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