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Reservations Executive Hotel

2 months ago

City of London, United Kingdom Hotel Saint Full time
We are seeking to hire a highly skilled Reservations Executive to join our team at our hotel in the City of London. The successful candidate will have experience in reservations and/or front office and will be able to handle a high volume of incoming bookings with a high level of accuracy and attention to detail. Additionally, we are looking for someone who possesses excellent customer service skills.

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
This is a full-time position and is based on-site at the hotel.Position: Reservations Executive
Responsibilities
  • Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectation.
  • Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
  • Up sell to higher room types and recommend add on products and services wherever possible.
  • Book and block bedrooms using hotel standards.
  • Follow up all tentative and prospect business and ensure guarantee and/or release deadlines are always met.

Requirements
  • Fluent in spoken and written English.
  • Excellent communication skills.
  • Adaptability and ability to find solutions to different problems.
  • Proven experience working in a fast-paced environment and multitasking.
  • Proficient in the use of Microsoft Office suite and Opera PMS
  • Previous experience as a receptionist or reservation agent in a hotel environment

Benefits
  • A competitive salary and 28 days holiday
  • Nutritious meals provided during the day
  • Regular team get togethers, summer party and spectacular Winter Ball
  • Excellent discounts across Highgate Hotels
  • Ongoing training opportunities to support internal promotions
  • A monthly diversity and inclusion calendar, full of events for you to learn, celebrate and make a positive impact.


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