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IT Operations Analyst

4 months ago


Warrington, United Kingdom InfoSec People Ltd Full time

Job Post: IT Operations Analyst


Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

Location: Warrington

Type: Full-Time

Salary: Up to £45,000

We are working with a forward-thinking and innovative company based in Warrington, that is seeking an IT Operations Analyst. This position is with a prominent and progressive technology company located in Daresbury. The chosen candidate will play a pivotal role in the company’s internal Operations/Desktop team, providing vital support and expertise.

Role Overview:

The IT operations Analyst will engage in diverse tasks involving platforms such as Salesforce, Microsoft Dynamics Business Central, AWS, and a range of Microsoft desktop products. This role is essential in supporting the internal teams of the company, ensuring the efficient and effective operation of their day-to-day systems.

Key Responsibilities:

· Assisting in the development and implementation of an ITIL-based Internal I.T Service Management system.

· Managing incident, problem, change, and request processes.

· Conducting root cause analyses and patch management.

· Overseeing IT asset inventory and maintaining the endpoint device estate.

· Performing general Microsoft 365 administration and related tasks.

· Acting as a key point of contact on the IT service desk, offering first-line support.

Desired Skills:

· Extensive experience in a troubleshooting environment, particularly within a tech-focused setting.

· Proficiency in AWS, Azure, and managing incidents through ticketing systems.

· Strong problem-solving skills and attention to detail.

· Familiarity with Microsoft 365 administration and Windows 10/11.

· ITIL certification is beneficial, along with a basic understanding of networking.

· Experience or certifications in MDM, Apple, and Android device management are highly valued.

This position offers a fantastic opportunity for an individual looking to contribute significantly in a dynamic and technology-driven environment.

For further details and to apply, please contact Matthew@infosecpeople.co.uk

Eager to take on a rewarding and challenging role in IT operations? Click "Apply" now