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Duty Manager

2 months ago

Central London, United Kingdom Grosvenor House Suites Full time

An exciting opportunity has become available for a Duty Manager to join our Front Office team at Grosvenor House Suites

Reporting to the Assistant Front Office Manager, the Duty Manager is one of two Duty Managers who will be responsible for the smooth running of the Reception and the hotel when on duty. The ideal candidate will ensure the efficient operation and coordination of the reception team, guaranteeing optimum profitability and guest satisfaction, and adhering to the standards of service required in accordance with the company and suite policies, procedures, and objectives. You will ensure through effective supervision that all services offered in the reception are always available and are carried out with the utmost efficiency and courtesy as per the guidelines established and documented in the Rooms Operations Manual.

About us

Grosvenor House Suites offers a luxurious and sophisticated lifestyle at Londons most exclusive address. Enjoy the refined services of a luxury hotel combined with the privacy, comfort, and generous living space of a contemporary Mayfair residence. Located on the corner of Park Lane and Mount Street, Grosvenor House Suites is convenient for the boutiques and galleries of Mayfair and overlooks iconic Hyde Park.

About you

Previous management or supervision of a reception function in a hotel is essential

Leadership Experience including Performance Management (Appraisals and Disciplinary)

5 star hotel experience preferred

Experience of Middle Eastern guests



Interested in this role You can find all the relevant information in the description below.

Key skills

Motivational Manager

Attention to Detail and Quality Focussed

* Friendly, approachable and pro
* Knowledge of Opera Cloud desired

Whats in it for you...

  • A competitive salary and inclusion to our discretionary service charge scheme
  • 28 days holiday (plus an extra day for your birthday), pension and life assurance
  • Medicash to claim money back and get access to lots of ways to support your physical & mental wellbeing
  • We have a confidential EAP hotline for any support you require and a network of mental health first aiders
  • Enjoy a complimentary night at GHS with breakfast and a meal for two when you pass your probation
  • Free night at the Hotel every year to celebrate all of your hard work
  • Nutritious meals provided during the day
  • Regular team get togethers, summer party and spectacular Winter Ball
  • Excellent discounts across Highgate Hotels and at Grosvenor House Suites
  • Ongoing training opportunities to support internal promotions
  • Enhanced family leave for when youre expanding your family
  • A monthly diversity and inclusion calendar, full of events for you to learn, celebrate and make a positive impact.


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