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Customer Onboarding Specialist

4 months ago

Oxford, United Kingdom JOE & THE JUICE Full time
*BACKGROUND*

Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

JOE & THE JUICE (J&TJ) is amongst the fastest-growing companies in the global food & beverage industry. We are currently hiring Guest Engagers across London*,* and we want you to help take us to the next level

*THE ROLE*
As a Guest Engager, you will play a crucial role in assisting customers with transitioning from traditional in-store processes to the Joe & the Juice APP. Your primary responsibility will be to convert our customers to the app, and how to use the app effectively to enhance their shopping experience. This role combines customer engagement and excellent customer service skills to ensure a smooth transition for customers.

*WHAT WE'RE LOOKING FOR*
You don't need any previous experience to join our movement, although it is a plus If you're a hard worker, with a can-do attitude, and an eagerness to learn, we'd love to hear from you

*Key Responsibilities:*

*Sales and Promotion:*
* Highlight app-exclusive promotions, discounts, and offers to drive app adoption among customers.
* Cross-sell and upsell additional products or services that complement the app.
* Highlight the QR codes on the table to generate a faster order flow in-store

*Customer Assistance:*
* Welcome and assist customers who are interested in using the store's mobile app
* Provide one-on-one guidance and support to customers who need help with app installation and setup.
* Answer questions and address concerns related to app usage, features, and benefits.
* Show customers where they can order from in-store (on the app, till, at the tables etc) The goal is to generate more orders in-store

*App Installation and Setup:*
* Assist customers in downloading and installing the store's app on their smartphones.
* Help customers create accounts and profiles within the app.

*Customer Engagement:*
* Encourage customers to explore the app's functionalities, such as scanning barcodes for product information and reviews.
* Promote the convenience and time-saving benefits of using the app
* Collect customer feedback and suggestions to help improve the app's user experience.

*Technical Support:*
* Collaborate with the store's IT team or third-party support to escalate and resolve complex technical issues.
* Stay updated on app updates and new features to provide accurate information to customers.

*WHAT WE'RE OFFERING*
Fast progression and an opportunity for a career in Food and Beverage. 94% of our management (up to our CEO) started behind the bar, are you our next super star?

· Opportunity of reaching a *monthly commission*

· A dress policy, where you can be yourself.

· Fantastic social calendar for social events throughout the year

· A generous meal policy to our juicers

*ABOUT JOE & THE JUICE*
Founded in Copenhagen in 2002 by Kaspar Basse, JOE & THE JUICE offers a modern urban ambiance appealing to millennial customers looking for convenience as they live fast-paced, yet healthy lifestyles. Using high-quality, natural, and organic ingredients, the company offers freshly prepared juices, shakes, coffee, sandwiches – and much more. JOE & THE JUICE’s emphasis on customer service has created a unique atmosphere within its stores where customers can work or socialize while enjoying exceptional juice and coffee products. JOE & THE JUICE has a strong global presence with over 300 stores worldwide, of which the majority are in the Nordic region of Europe, the United Kingdom, and the United States of America.

_Upon successful application, you'll be invited to our a "MeetJoe" interview with our recruitment team._

#JTJGE

Job Types: Full-time, Permanent

Pay: £12.96 per hour

Expected hours: 21 per week

Benefits:
* Casual dress
* Company events
* Discounted or free food
* Employee discount
* Free fitness classes
* Store discount
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Weekend availability
Supplemental pay types:
* Bonus scheme
* Commission pay
* Performance bonus

Application question(s):
* Are you at least 18 years old?
* Are you currently in further education? If so, where?
* Are you able to commit to working for full-time (30-40 hours weekly)? If not, how many hours can you commit to?

Work Location: In person