Assistant Front Office Manager

3 weeks ago

Chepstow Monmouthshire, United Kingdom Delta Hotels by Marriott St Pierre Country Club Full time

Through the Welsh Gateway of History. Onto the Greens of Legends.


Apply fast, check the full description by scrolling below to find out the full requirements for this role.

From the moment you turn down the drive and walk through the 16th century gatehouse youll be part of our momentous history. Where Legends and Legacy meet. St Pierres tale since 1065 has ties to King Henry V, the crown jewels and J K Rowling, this former Manor House has a deep-rooted history waiting to be discovered.

Together with a warm Welsh welcome and stunning Wye Valley setting, Delta Hotels by Marriott St Pierre Country Club is the perfectplace to start and develop your hospitality skills and build your career with the number 1 Leader in Hospitality Worldwide.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.


AMRT1_UKCT

  • Assistant Front Office Manager

    4 weeks ago

    Chepstow, United Kingdom Delta Hotels by Marriott St Pierre Country Club Full time

    Through the Welsh Gateway of History. Onto the Greens of Legends.From the moment you turn down the drive and walk through the 16th century gatehouse youll be part of our momentous history. Where Legends and Legacy meet. St Pierres tale since 1065 has ties to King Henry V, the crown jewels and J K Rowling, this former Manor House has a deep-rooted history...

  • Assistant Front Office Manager

    3 weeks ago

    Chepstow, United Kingdom Delta Hotels by Marriott St Pierre Country Club Full time

    Through the Welsh Gateway of History. Onto the Greens of Legends.Apply fast, check the full description by scrolling below to find out the full requirements for this role.From the moment you turn down the drive and walk through the 16th century gatehouse youll be part of our momentous history. Where Legends and Legacy meet. St Pierres tale since 1065 has...

  • Front Office Supervisor

    4 weeks ago

    Chepstow, Monmouthshire, United Kingdom Delta Hotels by Marriott St Pierre Country Club Full time

    **Unlock Your Potential at Delta Hotels by Marriott St Pierre Country Club**As a key member of our hospitality team, you will assist the Front Office Manager in overseeing front office functions and supervising staff. Your responsibilities will include directing and working with managers and employees to ensure an efficient check-in and check-out process,...

  • Front Office Supervisor

    5 months ago

    Chepstow, United Kingdom Marriott International, Inc Full time

    **Job Number** 24018643 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **Through the Welsh Gateway of History. Onto the Greens of...

  • Management Personal Assistant

    2 weeks ago

    Chepstow, Monmouthshire, United Kingdom Recruitment Fox Ltd Full time €30,000 - €35,000

    This is an excellent opportunity to join a growing business, providing essential administrative and financial support to ensure smooth operations within the executive office. Provide administrative support, manage executives calendar, and coordinate meetings/travel. Assist with accounting, including financial data entry, invoicing, and expense tracking....

  • Customer Service Assistant

    2 weeks ago

    Chepstow, Monmouthshire, United Kingdom Coventry Building Society Full time

    The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a part time opportunity working 8.30pm every Saturday. It will suit someone whos at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions...

  • Front of House Staff

    5 months ago

    Chepstow, United Kingdom The Rising Sun Full time

    '''Overview''' We are seeking a friendly and customer-oriented Front of house team member to join our team. As a front of house team member you will be the first point of contact for our customers, providing exceptional customer service and ensuring a positive experience. If you have a passion for hospitality and enjoy helping others, we would love to hear...

  • Hospitality Manager

    3 weeks ago

    Chepstow, Monmouthshire, United Kingdom Chepstow Racecourse Full time

    We are looking for a passionate and knowledgeable Hospitality Manager to join the team at Chepstow Racecourse.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.This role will be based at Chepstow racecourse with regular travel to Ffos Las racecourse.About usArena Racing Company does so much...

  • Office Administration Assistant

    5 months ago

    Monmouthshire, United Kingdom SRP Cleaning Group Ltd Full time

    At SRP Cleaning Group Ltd we are looking for individuals who will take pride in delivering a first class service to our clients and who have attention for detail. Our motto is '' Friendly, Reliable & Professional'' Cleaning Service and we live up to that. SRP Cleaning Group Ltd has continued to expand since we started. Est Sep 2021. Our company has grown a...

  • Front of House Staff

    6 months ago

    Chepstow, United Kingdom Boat Inn Full time

    As a company, we believe that we are responsible for providing a platform that will allow our employees to progress. We are proud to employ brilliant people who are passionate about what they do. We are looking for an enthusiastic Bar wrker/Server/Waitress/Waiter to join the team at The Boat Inn. The role Our front of house team plays a fundamental role...

  • Transport Manager – Waste Management

    2 months ago

    Chepstow, United Kingdom CV-Library Full time

    EXPERIENCED TRANSPORT MANAGEMENT / COORDINATION SPECIALIST REQUIRED TO EFFECTIVELY PLAN FOR A BUSY WASTE MANAGEMENT AND RECYCLING DEPOT ROLE: Transport Manager – Waste Management & Recycling Depot Operations SALARY: £35-48K Depending on Experience LOCATION: Chepstow IDEALLY YOU WILL HAVE WORKED IN: Waste Management, Metal Recycling, Skip...

  • Transport Manager – Waste Management

    3 weeks ago

    Chepstow, United Kingdom Red Kite Recruitment Group Full time

    EXPERIENCED TRANSPORT MANAGEMENT / COORDINATION SPECIALIST REQUIRED TO EFFECTIVELY PLAN FOR A BUSY WASTE MANAGEMENT AND RECYCLING DEPOTROLE: Transport Manager – Waste Management & Recycling Depot OperationsSALARY: £35-48K Depending on ExperienceLOCATION: ChepstowIDEALLY YOU WILL HAVE WORKED IN: Waste Management, Metal Recycling, Skip Hire, Aggregates...

  • Saturday Customer Service Assistant

    2 weeks ago

    Chepstow, Monmouthshire, United Kingdom Coventry Building Society Full time

    About the role Were looking for a friendly, helpful person to join the team in our Chepstow branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a part time opportunity working 8.45am - 12.30pm every Saturday. It will suit someone whos at ease with...

  • Catering Assistant

    6 months ago

    Monmouthshire, United Kingdom Aramark Full time

    **Your Aramark journey starts here**: - Are you looking for a fun role that’s term time only?_ - Looking for a role that will fit around your family or other commitments?_ - Love working in a exciting and busy environment where no day is the same?_ - Enjoy providing excellent customer service to an array of customers?_ - If so, we have a job for you!_ We...

  • Executive Support Officer

    2 weeks ago

    Chepstow, Monmouthshire, United Kingdom Recruitment Fox Ltd Full time £30,000 - £35,000

    Job OverviewWe are seeking an organised and detail-oriented Personal Assistant / Executive Assistant to provide essential administrative and financial support to our executive office. The ideal candidate will have experience in the construction sector and strong skills in QuickBooks, Xero, and MS Office.Key ResponsibilitiesProvide administrative support,...

  • Personal Assistant

    2 weeks ago

    Chepstow, United Kingdom CV-Library Full time

    Position: Personal Assistant /Executive Assistant Salary: £30,000 - £35,000 Location: Monmouthshire Introduction: Recruitment Fox is pleased to be working with a valued client who is seeking a highly organised and detail-oriented Personal Assistant / Executive Assistant based in Monmouthshire. This is an excellent opportunity to join a...

  • Front Office Associate

    6 months ago

    Chepstow, United Kingdom Marriott International, Inc Full time

    **Job Number** 24061850 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **Through the Welsh Gateway of History. Onto the Greens of...

  • Front Office Associate

    5 months ago

    Chepstow, United Kingdom Marriott International, Inc Full time

    **Job Number** 23200407 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Are you seeking to grow your skills with endless career...

  • Front Office Associate

    5 months ago

    Chepstow, United Kingdom Marriott International, Inc Full time

    **Job Number** 24087153 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Through the Welsh Gateway of History. Onto the Greens of...

  • Office Administrator and Pa

    5 months ago

    Chepstow, United Kingdom Food Events & Things (FEAT) Ltd Full time

    Office Administrator and PA **Duties**: - Answering and directing phone calls in a professional and courteous manner - Performing data entry and maintaining accurate records - Providing clerical support such as filing, scanning, and photocopying documents - Managing and organizing office supplies and inventory - Assisting with scheduling appointments and...