Resident Liaison Officer

3 weeks ago


Aylesbury, United Kingdom Qube Recruitment Full time
Our client is a leading property business which is known for providing excellent customer service to local communities they work in. The client has a long term contract to deliver much-needed improvement works to peoples homes.

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To help with day to day communications with customers throughout the course of the refurbishments the company are seeking an experienced Resident Liaison Officer.
Main duties:
Being a visible point of contact for customers
Engaging through newsletters, meeting, visits and open days
Ensuring residents are aware of works processes and communicate updates/changes accordingly
Coordinate the handover of keys to site teams
Provide a high standard of aftercare, managing expectations between residents, the client and operations teams
Ensuring that works are carried satisfactorily
Be an excellent communicator, sometimes dealing with difficult situations
Key Skills & Experience:
Be resilient under pressure and understand the need for discretion and respect in a public facing role
Previous experience working for a Contractor or in a client side resident liaison/community engagement role
Knowledge of planned/reactive maintenance or asset management
Hold a valid driving licence
Monday to Friday, Full Time

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