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Front Desk Manager

2 months ago

East London, United Kingdom Hart Shoreditch Hotel London, Curio Collection by Hilton Full time

Do you want toBe A Partof something unique?


Make sure to apply with all the requested information, as laid out in the job overview below.

We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismaticFront Desk Manager

Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.

Your role as a Front Desk Manager..

  • To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
  • To assist with implementing training and coaching of the service standards to Front Office team.
  • To ensure service to guests is engaging and proactive
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Monitor the appearance, standards, and performance of the front office team members with an emphasis on training and teamwork
  • Maintains close relationships with guests throughout their stay in order to foster loyalty
  • Anticipates guests needs and takes them into consideration
  • Monitor SALT scores and proactively analyse and find best practices to improve on any problem areas
  • To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
  • To review customer satisfaction levels in Front Office and action issues from feedback promptly
  • To ensure current brand standards are delivered consistently
  • Ensures the brand loyalty programme is promoted to guests
  • Reviewing paperwork for future arrivals, making sure the information on the registration card is correct, pre-payment made and allocations match the guests requirements.
  • Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance.
  • Carry out general administration duties including filing, photocopying to fulfil the departmental needs.
  • To overlook and follow through on credit accounts and ensure all guests have sufficient credit
  • To support corporate business opportunities within the hotel, for room business and F&B business and other corporate sales activities in the hotel
  • Liaise with housekeeping regarding additional arrivals, departures and room moves. Liaise with other departments on all relevant information that may affect guest satisfaction.

Your rewards..

  • 28 days holidays increasing with length of service
  • Discounted rates in Hilton hotels around the world with Go Hilton programme for both team member and friends & family
  • Meals on duty with cash vouchers for monetary value
  • Company's Pension
  • Discounts on F&B outlets
  • Access to Perks at Work with discounts and points on online stores
  • Access to Employee Assistance Program
  • Life Assurance
  • Recommend a Friend Scheme
  • Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress

A bit about you..

  • Previous experience in the Front Office within the hotel industry
  • Have full integrity
  • Demonstrating passion and pride in your everyday work
  • Actively using training products provided
  • Being a team player in everything you do
  • Being the owner of your actions and decisions
  • Being open and honest at all times
  • Proactively leading the team and communicating priorities to the team Communicating openly with team members, supervisors, managers in all departments

About Curio Collection by Hilton Hotels

Hiltons Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home authentically embodying the distinct culture and spirit of the community in which they reside.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Looking forward to receiving your application


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