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Front of House Supervisor

1 month ago

Harpenden, United Kingdom Wells & Co. Careers Full time
The Old Cock Inn is a delightful pub & restaurant in the heart of Harpenden, offering guests the added benefit of six boutique bedrooms.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

We have a stylish and cosy restaurant, a relaxed and informal bar area with a roaring log fire for the colder months, and our lovely terrace garden at the back.

We’re what you might call a ‘proper pub’ serving a selection of real ales and craft beers, alongside an extensive wine, gin and spirit list.

We will offer you a great package including: Competitive hourly salary & bonus 28 days holiday Company Pension scheme Retail and Beer discounts Refer a friend Bonus Meals on duty Employee assistance programme Benefits portal Career development programme Fun culture surrounded by a supportive team Great working environment and great prospects Your role as FOH Supervisor: We are looking for talented, motivated and passionate Front of House Supervisor to lead our team in delivering an exceptional customer experience and a mouth-watering food offering.

Supervisor duties include: Taking responsibility for the customer journey, ensuring their experience is second to none Taking accurate orders and working closely with kitchen staff Ensuring payments and receipts are correct Confidently recommending menu and drinks offerings Observing service and standards and reporting any incidents or issues Being a supportive and proactive leader You will need to demonstrate: Previous Leadership experience in a hospitality or customer facing environment Enthusiasm and passion for food and beer The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment A result driven and ambitious individual keen to develop your career and your teams