Supporter Journeys Manager

2 days ago


London Greater, United Kingdom Harris Hill Full time

A fantastic opportunity for a digitally focused, data-led individual, to come and lead a team at an international, animal welfare charity. Reporting to the Head of Supporter Engagement, the Supporter Journeys Manager is responsible for both managing the Microsoft Dynamics 365 marketing platform (both processes and data) and working across all Fundraising and Communications teams to create and support delivery of a cohesive automated Supporter Journeys Strategy.


For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

This is a new role to the team, to support their ambitious goals around growth, income and engagement. The Supporter Journeys Manager will fully utilise the potential of the new platform as well as overseeing the testing program on all their website and online conversion forms, whilst managing a team of 2.

As a key part of the role is creating, communicating and maintaining new processes, as well as governance of all source code structures and data marketing lists and journey entry rules, you’ll need to be very confident working with large data sets. Experience of designing and building automated email journeys in a similar platform and online donation page testing is essential.

Your experience:

-          Experienced and highly organised cross-team campaign or project manager – familiar with managing large cross-team projects and willing to work in a collaborative way

-          Experienced in designing audience-led digital and email marketing journeys in an email marketing platform, including automated journey design, building rules and emails in platform templates

-          Experienced in best practice for online forms and landing pages, running tests to optimise form KPIs and reporting on results

-          Confident developing detailed budgets, reporting accurately variances against plans and reforecasting

The charity will review applications on a rolling basis, so get in touch now to find out more

-          12 month FTC initially, with the opportunity to become permanent

-          Salary £52,000

-          35 hours a week

-          Hybrid working, 1 day a week in the London office (London Bridge)

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.



  • London, United Kingdom Brooke Full time

    Reporting to the Head of Supporter Engagement, the Supporter Journeys Manager is responsible for both managing our Dynamics 365 marketing platform (both processes and data) and working across all FundComm teams to create and support delivery of a cohesive automated Supporter Journeys Strategy.   Having recently moved to a new CRM Dynamics 365, which also...


  • London, United Kingdom Harris Hill Charity Recruitment Specialists Full time

    A fantastic opportunity for a digitally focused, data-led individual, to come and lead a team at an international, animal welfare charity. Reporting to the Head of Supporter Engagement, the Supporter Journeys Manager is responsible for both managing the Microsoft Dynamics 365 marketing platform (both processes and data) and working across all Fundraising and...


  • London, UK, United Kingdom HARRIS HILL Full time

    A fantastic opportunity for a digitally focused, data-led individual, to come and lead a team at an international, animal welfare charity. Reporting to the Head of Supporter Engagement, the Supporter Journeys Manager is responsible for both managing the Microsoft Dynamics 365 marketing platform (both processes and data) and working across all Fundraising and...


  • London, United Kingdom HARRIS HILL Full time

    A fantastic opportunity for a digitally focused, data-led individual, to come and lead a team at an international, animal welfare charity. Reporting to the Head of Supporter Engagement, the Supporter Journeys Manager is responsible for both managing the Microsoft Dynamics 365 marketing platform (both processes and data) and working across all Fundraising and...


  • London, Greater London, United Kingdom The Ramblers Full time

    Supporter Journey ManagerThe Ramblers seeks a Supporter Journey Manager to ensure a seamless experience for our supporters. This is a temporary, full-time position, offering a unique opportunity to contribute to the growth of our supporter base.Main ResponsibilitiesManage supporter interactions, including triage enquiries and referrals.Process financial...


  • London, Greater London, United Kingdom Harris Hill Charity Recruitment Specialists Full time

    An exciting opportunity has emerged for a Supporter Journeys Manager to lead a team at an international animal welfare charity. This role is responsible for managing the Microsoft Dynamics 365 marketing platform, working across Fundraising and Communications teams, and creating a cohesive automated Supporter Journeys Strategy.This new role will require the...


  • London, Greater London, United Kingdom Journo Resources Limited Full time

    Supporter Journey InnovatorWe are seeking a creative and experienced professional to join our team as a Supporter Journey Innovator. In this role, you will be responsible for designing and implementing innovative supporter journeys that inspire loyalty, engagement, and financial support from our audience. This will involve working closely with our...


  • Central London, United Kingdom Brooke Full time

    About the RoleThis is an exciting opportunity to join our team at Brooke and play a key role in shaping our Supporter Journeys Strategy. As a Supporter Journeys Manager, you will be responsible for managing our Dynamics 365 marketing platform, working across all teams, and creating processes to test, share learning, and optimize journeys.You will need to...


  • London, Greater London, United Kingdom DEC Full time

    About the Role:We are seeking an experienced marketer to join our team as a Retention Marketing Lead. This is a newly developed role responsible for shaping and delivering new and existing supporter journeys for individual, community, and legacy donors.Responsibilities:Contribute to and develop DEC direct marketing strategiesLead on the production of...


  • London, Greater London, United Kingdom Third Solutions Full time

    Your Responsibilities:Planning, managing and evaluating multi-channel direct marketing campaigns for supporter acquisition and retention.Planning, executing and evaluating integrated supporter journeys, using digital and email platforms.Collaborative working with multiple internal and external partners including fundraising & marketing agencies.Planning and...


  • London, Greater London, United Kingdom HARRIS HILL Full time

    Harris Hill seeks a highly skilled Supporter Journeys Manager to join their team. In this key role, you will oversee the implementation of an automated Supporter Journeys Strategy using Microsoft Dynamics 365.As part of your responsibilities, you will work closely with the Fundraising and Communications teams to create and maintain new processes, govern...


  • Central London, United Kingdom Brooke Full time

    Role OverviewAs a key member of the Brooke team, we are seeking a highly skilled Supporter Journeys Manager to join our FundComm department. This is an exciting opportunity for someone to take on a new challenge and make a significant impact on our supporter engagement strategy.About YouWe're looking for someone who is organised, target-driven, and has...


  • London, Greater London, United Kingdom HARRIS HILL Full time

    Job DescriptionWe are seeking a highly organised and experienced cross-team campaign or project manager to lead our Supporter Journeys team. The ideal candidate will have a proven track record of managing large cross-team projects and be willing to work collaboratively.The successful candidate will be responsible for designing and building automated email...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    Customer Journey ManagerAs a Customer Journey Manager at ENGINEERINGUK, you will be responsible for optimizing the customer journey throughout the purchasing funnel, from product discovery to consideration and purchase.This role requires a deep understanding of customer behavior and preferences, as well as experience using data and metrics to measure impact...

  • Journey Owner

    7 months ago


    London, United Kingdom Barclays Full time

    Journey Owner, Business Banking, Barclays UK (Director) London or UK hub About Business Banking Business Banking is a leader in its space, working with companies with an annual turnover up to £6.5m and in key segments such as GamesTech, Healthcare, Agriculture, Retail, Hospitality, and Real Estate. We help our customers to achieve their business ambitions...


  • London, United Kingdom AMS Contingent Team Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our clients' recruitment team and provide professional interim and temporary...


  • London, Greater London, United Kingdom Harris Hill Charity Recruitment Specialists Full time

    A dynamic opportunity has arisen for a Supporter Journeys Manager to join an international animal welfare charity. This role is responsible for managing the Microsoft Dynamics 365 marketing platform, working across Fundraising and Communications teams, and creating a cohesive automated Supporter Journeys Strategy.This new role will require the successful...


  • London, Greater London, United Kingdom Harris Hill Charity Recruitment Specialists Full time

    About the Position\We are seeking an experienced professional to join our team as a Supporter Journeys Manager. This exciting opportunity will allow you to drive the development of our supporter journeys strategy, working closely with cross-functional teams to deliver exceptional results.\The ideal candidate will have experience in managing complex projects,...


  • London, Greater London, United Kingdom Dream Travel by Cheryl Full time

    Job OverviewDream Travel by Cheryl is seeking a highly motivated Customer Journey Manager to join our team. As a Customer Journey Manager, you will be responsible for delivering exceptional customer experiences through personalized travel planning and expert advice.About the Position:Salary: $50,000 - $60,000 per yearJob Type: Full-timeLocation: Remote...


  • London, Greater London, United Kingdom Harris Hill Charity Recruitment Specialists Full time

    An exciting opportunity has arisen for a highly organized and data-driven professional to join our team as the Supporter Journeys Manager.Reporting to the Head of Supporter Engagement, you will lead the Microsoft Dynamics 365 marketing platform, oversee the testing program, and manage a team of two. Key responsibilities include:Creating and maintaining...