Control Room Operator

2 weeks ago

Gateshead, United Kingdom Amberstone Security Full time
Overall purpose: ASEL Ltd provides integrated security solutions through the provision of technology products and human security resources. Our security solutions bridge the gap through the provision of risk based integrated security solutions, deployed through our unique ASEL Ltd Risk Modelling tool. Products combine to provide a best return on investment made by our varied client base, with ASEL Ltd sharing strategic best practice wherever possible to the benefit of all clients, reducing risk and costs wherever possible. ASEL Ltd security solutions provide a best return on investment when integrated together.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Intelligence & Deployment – ‘Turning data into intelligence-based business action’.
Intelligence and deployment are two key elements which underpin the operational delivery of the ASEL Ltd risk Model (ARM). As a CIC Tactical Co-ordinator you will be at the cutting edge of UK business crime reduction and intelligence crime strategy. You will be a critical part of the most effective private Command and Intelligence Centre in the UK supporting our 'single, centralised' international Command and Intelligence Centre forming a stable platform for all customer security operations - increasing safety, reducing crime and reducing costs for all of our subscribers. Powered by the latest AI driven data technologies.
We have an opportunity in our Command & Intelligence Centre at Team Valley, Gateshead. A valid SIA/CCTV license and driving licence are essential, an SIA Security Licence will be required but not essential at this point as enrolment onto the course will be supported. You will work on a 4 on 4 off rota covering nights and weekends.
Main duties / key responsibilities:
Acting as the first line of inbound and outbound communication for ASEL Risk and Intelligence operations 24 hours per day, 7 days per week.
Tactical coordination and despatch of alarm response drivers and other assets when required following alarm activation and recording all detail on the ARK software.
Scheduling Security Officers and managing lone workers based on available data and risk.
Monitoring and proactively operating CCTV systems and responding to risks as per assignment instructions.
High visibility security patrols on foot and in a vehicle – reporting and dealing with any issues that may arise
Client open up/lock down
Providing remote access control for ASEL customers
Controlling and issuing keys – Key holding
Maintaining CIC administration processes and data processing activity including identification of risk and mitigation strategies
Provide radio communication leadership across multiple national clients and ASEL security assets
Support a culture of continuous improvement and quality management
Utilisation of cutting edge modern technology such as drones – training will be provided
Internal and external online incident reporting
Working relationships:
Internal: This role reports into the Command and Intelligence Centre Manager but will work collaboratively across all departments to deliver critical operational outputs and provide a stable platform for the wider risk and intelligence operation.
External: This role will be a critical friend to ASEL Ltd customers and security assets. Sound relationships will be fostered with all CIC supported customers and wider stakeholders. The role will also involve liaising with UK Police forces and external business crime reduction partnership operations on a national basis
Equality & Diversity
ASEL Ltd values the diverse skills and experience of its employees and is committed to achieving equality of treatment for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement based on their skills, aptitudes, and abilities. ASEL Ltd is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through good equalities and diversity leadership and management.
Responsibilities & Requirements
Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.
The above lists are not exhaustive, and you are required to undertake such duties as may reasonably be requested within the scope of the position. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.
Person Specification
Education / Qualifications / Training required:
Essential:
SIA CCTV Licence
SIA Security Licence
A good standard of general education is required to fulfil the requirements of the role
Full UK car driving licence.
Desirable:
A higher education qualification in an analytical field.
Leadership and management qualification.
Previous work experience required:
Desirable:
Intelligence gathering role
Knowledge and experience:
Essential:
Good IT skills Word, Outlook, Excel,
Can understand and apply process methodologies.
Desirable:
A demonstrable ability to constantly improve systems, process’ and results.
Personal skills/behaviours/qualities:
Desirable:
A high degree of self-awareness and evidence of a structured personal/career plan.
A high degree of influencing skills
An open, honest, professional, and friendly disposition with a keen eye to detail.
Good completer/finisher skills will be needed to ensure that projects are delivered to the required standard and on time.
Tenacity
Strong presentation skills

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