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Reservations Coordinator

2 months ago

West London, United Kingdom Hotel Café Royal Full time

Hotel Café Royal enjoys an unrivalled setting on Regent Street where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It's where history, culture, business and the stage are just steps away. That's one reason why, for 150 years, people who make a difference have made their way through these doors. For Oscar Wilde and Muhammad Ali, Winston Churchill and David Bowie, David Chipperfield and Albert Adri, Hotel Café Royal has always been the vibrant living room of London, the place to convene, converse and celebrate.


All candidates should make sure to read the following job description and information carefully before applying.

Our serene rooms and suites have been created in a modern and sophisticated style characterised by a refined simplicity touched with grand classical features in stone and copper. The overall effect of the hotels 160 guestrooms and suites, including seven signature suites that echo the glories of Café Royals past, is calm, assured and distinctive.

We are actively seeking a talented and enthusiastic person to join our creative and passionate team. As aReservations Coordinatoryou will provideadministrative support to Rooms and the Food and Beverage Reservations Teamand you will also help toorganise guest requestswith relevant departments within the hotel.

Your role:

As aReservations Coordinatoryou will provideadministrative support to Rooms and the Food and Beverage Reservations Teamand you will also help toorganise guest requestswith relevant departments within the hotel.

You will take and book restaurant reservations by the phone and respond to emails in the absence of the reservations agent (e.g days off & holiday).

Your role will also see you preparing daily arrival checks and updating Opera accordingly, updating all OTA emails and all new reservations that are received while processing payments where applicable.

Your profile:

  • Flexibility to work shifts including mornings, evenings and weekends
  • A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm
  • A proven background in a similar role, ideally gained within a luxury 5* hotel
  • Proven selling skills and attention to detail in product knowledge
  • Your communication skills will be exceptional in order to flawlessly connect with guests from all over the world - fluentlevel of spoken English is essential and another language is advantageous

Benefits:

  • Competitive salary of upto £28,000 per annum including service charge
  • Access to heavily discounted friends and family rooms rates across the Set Hotels
  • Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
  • Up to 50% colleagues discount in all our food and beverage outlets
  • Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
  • Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
  • Christmas celebrations, including colleague lunch, childrens party and Christmas gift
  • Automatic membership of the companys life assurance scheme from day one
  • Generous discounts on retail and dining in Central London through the West End Club app
  • Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
  • A variety of external benefits including gym discounts and free eye tests
  • Cycle to work scheme and season ticket loan
  • A wide range of both internal and external training and development programmes to support all of our colleagues career progression
  • The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday

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