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Research and Insight Consultant
4 months ago
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
This is an exciting role within our Research & Insight team to drive the customer agenda using compelling customer insight from a breadth of sources. You’ll play a role in a dynamic team of insight professionals, working across our organization to drive customer-focused decision-making through the delivery of actionable insights, delivered in a confident and impactful way.
Based in our Customer & Brand Directorate, the role couldn’t be more important at a time when we’re working hard to transform the experience for our customers.
What you’ll do:
Provide customer insight from market research to help drive change in our product and service, guiding the strategic direction of the business
Define, develop, and deliver insight solutions/recommendations that meet the needs of both internal customers and the business
Manage stakeholder relationships with both internal colleagues as well as third-party insight suppliers
Collaborate with colleagues in our partner airlines within IAG, our parent company
Act as an internal consultant to colleagues on the customer
Communicate insights in a compelling way
What you’ll bring to us:
We’re looking for someone who is curious about consumer trends and understanding customer needs, as well as being adept at informing the design of new customer experiences and communications, alongside measuring their impact. You’ll be comfortable working with both large market research data sets, as well as unstructured data, ideally with experience managing market research, either at an agency or client-side. You’ll also enjoy working in a collaborative and consultative way with colleagues to influence what we deliver for our customers.
Your experience:
Experience managing a large-scale quantitative insight programme, ideally in the customer experience
Relevant experience working with external market research agencies/consultancies/clients
Proven analytical ability to synthesize a broad range of data sources, including internal operational and social media data, to produce recommendations and insight, which result in decision-making and/or business growth
Comfortable presenting all types of information (including complex data) and strategic recommendations at all levels of our organization
Strong communication skills (written and verbal)
Proficient in using PowerPoint & Excel and comfortable interrogating both structured and unstructured data sets
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits, including unlimited basic and premium standby tickets on our flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
You'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We offer a hybrid work environment with three days per week at our offices near Heathrow, with discounted fares on the Heathrow Express.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
We all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognize that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work.
Inclusion and diversity are key drivers of innovation, and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
