Current jobs related to Service Desk Analyst - Manchester - Dgh Recruitment
-
Service Desk Analyst
1 month ago
Manchester, United Kingdom Cognizant Full timeJob Title: Service Desk AnalystCognizant is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-line support to customers via phone, email, and chatTroubleshoot and resolve technical...
-
Service Desk Analyst
1 month ago
Manchester, United Kingdom Cognizant Full timeJob Title: Service Desk AnalystCognizant is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-line support to customers via phone, email, and chatTroubleshoot and resolve technical...
-
Service Desk Analyst
4 weeks ago
Manchester, United Kingdom Travel Counsellors Ltd Full timeService Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Travel Counsellors Ltd. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support to customers via...
-
Service Desk Analyst
4 weeks ago
Manchester, United Kingdom Travel Counsellors Ltd Full timeService Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Travel Counsellors Ltd. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support to customers via...
-
IT Service Desk Analyst
4 weeks ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleAs a key member of the Network Rail team, you will provide first-level service desk support to users of our IT systems, acting as a single point of contact for the logging of incidents and requests.Key ResponsibilitiesProvide first-level service desk support for all IT-related calls, striving to achieve a high level of fix at first point of...
-
IT Service Desk Analyst
4 weeks ago
Manchester, United Kingdom Network Rail Full timeAbout the RoleAs a key member of the Network Rail team, you will provide first-level service desk support to users of our IT systems, acting as a single point of contact for the logging of incidents and requests.Key ResponsibilitiesProvide first-level service desk support for all IT-related calls, striving to achieve a high level of fix at first point of...
-
Senior Service Desk Analyst
4 weeks ago
Manchester, New Hampshire, United Kingdom Searchability® Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Analyst to join our team. As a Senior Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of IT issuesEscalate complex issues to senior...
-
Senior Service Desk Analyst
4 weeks ago
Manchester, New Hampshire, United Kingdom Searchability® Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Analyst to join our team. As a Senior Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of IT issuesEscalate complex issues to senior...
-
Service Desk Analyst
4 weeks ago
Manchester, United Kingdom ANS Full timeJob Title: Service Desk AnalystAbout the Role:The Service Desk Analyst will be the primary point of contact for our clients, providing technical support and resolving customer incidents and issues. This role offers an excellent opportunity for those starting their technical support career and looking to advance in a dynamic, fast-paced Managed Service...
-
Service Desk Analyst
4 weeks ago
Manchester, United Kingdom ANS Full timeJob Title: Service Desk AnalystAbout the Role:The Service Desk Analyst will be the primary point of contact for our clients, providing technical support and resolving customer incidents and issues. This role offers an excellent opportunity for those starting their technical support career and looking to advance in a dynamic, fast-paced Managed Service...
-
Service Desk Analyst
3 weeks ago
Manchester, United Kingdom Cognizant Full timeCognizant is seeking a skilled Service Desk Analyst to join our Infrastructure services practice. As a key member of our team, you will provide first-line support to customers, ensuring all queries are answered promptly and requests are dealt with appropriately.Key Responsibilities:Provide technical support to customers via phone, email, and live chatLog and...
-
Help Desk Analyst
2 weeks ago
Manchester, New Hampshire, United Kingdom DGH Recruitment Full timeHelp Desk Analyst Role SummaryWe are looking for a skilled Help Desk Analyst to join our team at DGH Recruitment. As a Help Desk Analyst, you will be responsible for providing IT assistance to end-users and assisting the Service Desk Delivery Manager in the triage of tickets.Responsibilities:Provide end-user IT assistance on all core desktop applications and...
-
Service Desk Analyst-1st Line
5 months ago
Manchester, United Kingdom 4it Recruitment Ltd Full time**Service Desk Analyst - 1st Line -Office 365 - Windows 10 - Manchester/Remote - to £28k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 2 years’ experience with 1st line support, Active Directory, Office 365, Windows 10, Password reset, networking, account setting and excellent...
-
Service Desk Analyst-2nd Line
5 months ago
Manchester, United Kingdom 4it Recruitment Ltd Full time**Service Desk Analyst - 2nd Line -SharePoint-OnePoint-Office 365 - Windows 10 - Manchester/Remote - to £35k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 3 years’ experience with 2nd line support, Active Directory, Office 365, Windows 10, SharePoint, OnePoint, VPN, Antivirus and...
-
IT Service Desk Analyst
2 months ago
Manchester, United Kingdom Barry-Wehmiller Full timeDescription :The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing,...
-
IT Service Desk Analyst
1 month ago
Manchester, United Kingdom Network Rail Full timeBrief Description The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind...
-
Service Desk Analyst
3 weeks ago
Manchester, United Kingdom ANS Full timeJob SummaryThe Service Desk Analyst will be responsible for providing technical support to clients via phone and ticketing systems. This role involves triaging, investigating, and resolving customer incidents and issues, as well as escalating them when necessary.Key ResponsibilitiesManage customer tickets via ANS Support channels in line with defined SLAs...
-
Service Desk Analyst
4 weeks ago
Manchester, United Kingdom ANS Full timeAbout the RoleThe CSOC – Hybrid Cloud team at ANS is seeking a skilled Service Desk Analyst to join their team. As a key member of the team, you will be responsible for providing exceptional customer service and technical support to clients via phone and ticketing systems.Key ResponsibilitiesManage customer tickets efficiently and effectively, adhering to...
-
Service Desk Analyst
4 weeks ago
Manchester, United Kingdom ANS Full timeAbout the RoleThe CSOC – Hybrid Cloud team at ANS is seeking a skilled Service Desk Analyst to join their team. As a key member of the team, you will be responsible for providing exceptional customer service and technical support to clients via phone and ticketing systems.Key ResponsibilitiesManage customer tickets efficiently and effectively, adhering to...
-
Service Desk Analyst
3 weeks ago
Manchester, United Kingdom ANS Full timeJob SummaryThe Service Desk Analyst role at ANS is a dynamic opportunity for individuals to provide exceptional technical support to our clients. As a key member of the CSOC – Hybrid Cloud team, you will be responsible for triaging, investigating, and resolving customer incidents and issues, as well as escalating them when necessary.Key...
Service Desk Analyst
2 months ago
IT Service Desk Analyst / 1st Line Support Analyst
All candidates should make sure to read the following job description and information carefully before applying.
A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based global law firm on a permanent basis.
IT Service Desk Analyst / 1st Line Support Analyst
Key Responsibilities:
• Providing a professional and consistent level of Technology support to all staff
• Responding to incoming incidents and requests at first point of contact reported via all
mediums
• Ensuring all incidents and requests are accurately recorded at the time of being reported
and responded to within a set Service Level Agreement
• Maintaining and updating incidents and requests in your own as well as the Service Desk
ticket queues
• Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
• Keeping customers apprised and updated
• Escalating problems to the senior team members and third-party suppliers where necessary
IT Service Desk Analyst / 1st Line Support Analyst
Attributes/Skills:
• Experience supporting a legal environment
• Good troubleshooting and analytical skills
• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC Hardware and operating systems
• Awareness of using Active Directory
• Experience of logging tickets in ITSM call logging software
IT Service Desk Analyst / 1st Line Support Analyst