Collections Case Handler

4 weeks ago


Edinburgh, United Kingdom Business Stream Full time

Got a knack for negotiating?


Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

You could be our next can-do Collections Case Handler.

Get the best outcomes for us and our customers.

What makes you just right for us?

We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment. You’ll already have experience in a telephone-based financial assistance or collection role, ideally in the financial services or utility sectors, so you know the sensitivity of this job to our customers and the importance to our business. With strong people skills, a built-in resilience and a hunger to hit your personal targets, you’ll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

  • Starting salary of £24,465, increasing to £27,011 once training and probation are complete (usually 12 months).
  • Working hours Monday to Friday, 9.00am to 5.00pm, and no evenings or weekends, so a great work life balance.
  • 10% Annual Bonus potential
  • Attractive pension plan
  • 31 days annual leave and six bank holidays.
  • Subsidised canteen and free gym membership
  • Employee discounts

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 18 November 2024 at 5pm.

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.



  • Edinburgh, United Kingdom Business Stream Full time €24,465 - €27,011

    Got a knack for negotiating? You could be our next can-do Collections Case Handler. Get the best outcomes for us and our customers. What makes you just right for us? We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment. You’ll...


  • City of Edinburgh, United Kingdom Business Stream Full time

    Got a knack for negotiating?You could be our next can-do Collections Case Handler.Get the best outcomes for us and our customers.What makes you just right for us?We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment.You'll already have...

  • Customer Case Handler

    1 month ago


    Edinburgh, United Kingdom Business Stream Full time €24,465 - €27,011

    Got a knack for negotiating? You could be our next can-do Collections Case Handler. Get the best outcomes for us and our customers. What makes you just right for us? We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment. You’ll...

  • Customer Case Handler

    1 month ago


    Edinburgh, United Kingdom Business Stream Full time

    Got a knack for negotiating? You could be our next can-do Collections Case Handler. Get the best outcomes for us and our customers. What makes you just right for us? We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment. You’ll...


  • Edinburgh, United Kingdom BRUIN Financial Full time

    Permanent - Edinburgh, **Ref**: 35385 **Insurance Account Handler** Our client, a Lead Insurance Broker, are currently looking to hire an Account Handler to their specialist Private Clients division. Within this role, you will be liaising effectively with the client to ensure an appropriate strategy for renewal and you will ensure that premiums are...


  • Edinburgh, United Kingdom Shoosmiths Full time

    Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together...

  • Claims Handler

    6 months ago


    Edinburgh, United Kingdom Watermans Full time

    **The Short of it** We are looking to recruit a Claims Handler to join our team! Our owner-led, forward-thinking law firm is expanding, and there has never been a better or more exciting time to join us. We are not set in our ways; we focus on making processes as simple and straightforward for our clients as possible. **About you** Applicants for the...


  • Edinburgh, Edinburgh, United Kingdom Pertemps Edinburgh Full time

    Pertemps Edinburgh is recruiting for a Christmas Parcel Handler to assist with the festive season rush. As a key member of our team, you will be responsible for sorting and delivering post and parcels across Scotland.This temporary role offers an estimated hourly salary of £58, providing an excellent opportunity for those looking to earn extra income during...

  • Complaint Handler

    5 months ago


    Edinburgh, United Kingdom Resource Management ltd Full time

    Complaint HandlerStarting at £25,000 per yearMonday to Friday, Flexible between, 8am - 6pm35 hours per weekEdinburgh, EH1 2DH Summary of the role:Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating...

  • Get Recruited

    7 days ago


    City of Edinburgh, United Kingdom Get Recruited (Uk) Ltd Full time

    Commercial Account Handler Maidstone up to £40,000 Role Overview A fast growing and ambitious insurance brokerage seeks an experienced Senior Commercial Account Handler to join their team.The ideal candidate will provide exceptional customer service, support senior executives, and manage complex commercial insurance portfolios.Key Responsibilities Provide...


  • Edinburgh, United Kingdom Multi-Trades Recruitment Full time

    Multi-Trades Recruitment is looking for a Debt Collection offer to work in and around Galashiels and Edinburgh. **About the job**: - You will be required to visit customers on behalf of our client at their supply address to carry out a pre disconnect visit. you make be required to take meter reads, discuss a range of payment alternatives or reconnect the...


  • Edinburgh, Edinburgh, United Kingdom LOOMIS Full time

    We are seeking a skilled Part Time Cash Handler to support our drivers in loading and distribution of cash throughout our branch network.This is a great opportunity for someone with a high level of integrity to develop within Loomis UK, a cash handling company.As a Vault Services Representative, you will assist the management team in the day-to-day operation...


  • Edinburgh, Edinburgh, United Kingdom LendingCrowd Full time

    We are looking for a skilled Commercial Collections Manager to join our team at LendingCrowd. As a key member of our recoveries function, you will be responsible for managing a portfolio of SME recovery cases, maximising recoveries while adhering to our corporate values and regulatory requirements.About the RoleAnalysing and interpreting financial...

  • Collections Officer

    6 months ago


    Edinburgh, United Kingdom Scottish Legal Aid Board Full time

    **We are looking for a motivated and detail-oriented Collections Officer to manage and recover debts owed to the Scottish Legal Aid Board. You will work closely with applicants, solicitors, and other stakeholders, employing your excellent communication and negotiation skills to resolve outstanding debts.** The Scottish Legal Aid Board is committed to...


  • Edinburgh, Edinburgh, United Kingdom NHS Scotland Full time

    NHS Scotland is committed to providing high-quality patient care, and as a Flow Navigation Co-ordinator Specialist, you will play a crucial role in achieving this goal. With a focus on safe delivery of scheduled and unscheduled care, you will provide clinical and managerial support to drivers, call handlers, and members of the Multi-Disciplinary Team...

  • Complaint Handler

    6 months ago


    Edinburgh, United Kingdom Diligenta Full time

    **Summary of the role** Job Reference: Dgenta02142 Role Grade: A5 Location: Edinburgh Our customers' needs are rapidly evolving and via Consumer Duty the FCA is also increasing the bar. The complaint role is about listening, responding, anticipating those needs, and using your networking skills to reach fair outcomes for our customers. If you want to...

  • Complaint Handler

    6 months ago


    Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £25000-£28779 **Summary of the role**: Job Reference: Dgenta02142 Role Grade: A5 Location: Edinburgh Our customers' needs are rapidly evolving and via Consumer Duty the FCA is also increasing the bar. The complaint role is about listening, responding, anticipating those needs, and using your networking skills to reach fair outcomes for...


  • Edinburgh, Edinburgh, United Kingdom Ably Resources Full time

    Job DescriptionAt Ably Resources, we are seeking a skilled and experienced Personal Injury Case Investigator to join our team. This is an exciting opportunity for someone who wants to work in the field of personal injury law in Scotland.About the RoleWe are looking for a highly motivated individual with hands-on experience working as a paralegal in private...


  • Edinburgh, Edinburgh, United Kingdom Royal Mail Group Full time

    Become a Key Part of Our Team as a Courier and Mail HandlerWe are looking for a highly motivated and organised individual to join our courier and mail handling team. As a key member of our team, you will play a vital role in ensuring timely and efficient delivery of mail and packages across Edinburgh West.This is a rotational Sunday role during peak times,...


  • Edinburgh, United Kingdom The Royal British Legion Full time

    Role: Casework Services ManagerLocation: Homebased - ScotlandContract Type: PermanentHours: Full Time 35hrs per weekSalary: £36,720 per annumWe have an exciting opportunity for a Casework Services Manager to lead the Area team of Case Officers and Casework Services Coordinators ensuring that the team delivers high quality person-centred advice and support...