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Quality Assurance Business Partner

3 months ago

Watford, United Kingdom Helping Hands Full time
Location: Watford

Learn more about the general tasks related to this opportunity below, as well as required skills.
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.
Helping Hands is one of the nation’s leading home care providers and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a Quality Assurance Business Partner to join our team.
In this role you’ll be working as key member of the quality assurance team and acting as a point for contact for the wider business. The role of Quality Assurance Business Partner is crucial in ensuring the success of our central region by maintaining accurate files and ensuring we meet the standards set by CQC.
Main Responsibilities
Provide expert guidance and direction to Area Care Managers in relation to quality and compliance
Identify any areas of opportunity to improve the quality and compliance of the region and branches
Drive the Quality Agenda set by the Head of Quality across the region/area
Support the Area Care Managers in the completion of internal quality assurance audits that improves the quality and compliance of every branch whilst identifying quickly areas for improvement
To initiate, prioritise and manage a process with the Area Care Manager for reviewing branches that are underperforming in quality and compliance
Ensure “Best Practice” is shared throughout the region to improve and exceed overall quality, compliance and service standards.
About You
To be successful in this role you’ll need to have previous experience of working in a quality or compliance role within the care sector. You’ll also need to be self motivated and passionate about person centred care.
Benefits
Career progression opportunities
Car allowance of £400 per month
23 days annual leave, rising to 25 after 2 years of service
Blue Light Card offering discounts from business and services
Refer a friend scheme
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.