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1st Line Technical Support Apprentice

3 months ago

Coventry, United Kingdom Back 2 Work Complete Training Full time

Brief overview of the role

We are currently looking for an apprentice 1st Line Technical Support Analyst that has at least 2 Years of experience within the IT support area.

You will be the first point of contact for users having IT issues. You will log the call, perform basic troubleshooting, fix the problem when possible, or escalate tickets to other technicians.

You will handle service requests re...