Redcare Technical Helpdesk Technician

1 week ago


Sheffield, United Kingdom Experis UK Full time

Role: Redcare Technical Helpdesk Technician



Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Location: Sheffield (Hybrid - 3 days per week onsite)


Duration: 6 Months


Day rate: £230 inside IR35



Role Description:


This is an operational and in-life service management role, accountable for:



  • The in-life service experience enjoyed by customers, from order entry through to and including operational service
  • Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures
  • All customer experience metrics
  • Effective & efficient management practices, leadership & rota management
  • Technical fault co-ordination and wide IT / communications understanding
  • Flexible attitude and team player
  • Excellent Customer Focus and an understanding of Key Customer requirements
  • Experience in dealing with internal and external Customers/Suppliers
  • Values - To promote the key behaviours of Trustworthy, Drive for Results and Customer Connected.
  • Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint)

Desirable Skills:



  • Proven ability to use SalesForce/Event Management System
  • Knowledge of Alarm Management tools via Manitou, What's up Gold, SalesForce etc


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