Student Communication and Engagement Officer

2 weeks ago

London Area, United Kingdom Regent College London Full time

Contract Type: Permanent

Hours: 40 per week

Location: London and flexible to travel to our various sites

About us

Regent College London (RCL) offers a unique student experience, distinguished from any other higher education provider. This is characterised by excellent teaching, a positive culture, and unparalleled student support. Our students agree, giving us a 93% rating for overall satisfaction in the latest National Student Survey (NSS).

The Student Experience team was established a year ago and bring together student communications, student voice and insights and peer-led interventions. We aim to enhance student engagement, participation and student outcomes.

We are part of the Student Experience & Operations Department, a collection of wide-ranging professional services in place to support RCL students and their education. As a department, we manage the student lifecycle from induction to graduation and belong.

About the Role

The Student Communication and Engagement Officer will contribute to the development of the student communications and engagement function at RCL. The role holder will take the lead in engaging with students across our platforms, managing and developing the content calendar, and working with stakeholders to communicate their messages.

This is an exciting opportunity for a candidate who wants to embed change, contribute to redesigning our programmes and communications, and who wishes to utilise their skills in content creation and campaign delivery.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full-time post (40 hours per week), and you will be offered a permanent contract. The role requires a minimum of three days a week on-site with the preference of the five campuses spread across Central, North and West London. The post holder will regularly be on-site to support their team in running events and working collaboratively with other services.

Key Responsibilities

  1. Manage and develop student communication channels, including the student intranet, app and other digital platforms, ensuring content is accurate, engaging, and accessible.
  2. Source, proof, edit, and optimise content for multiple channels, including web, email, print, and app, ensuring accessibility and high levels of engagement.
  3. Work with students to understand their interests and needs, using insights to shape relevant engagement activities that support a successful student journey.
  4. Facilitate the promotion and development of the RCL student enrichment programme by collaborating with academic and professional services teams to enhance communication, gather feedback, and analyse engagement and impact.
  5. Collaborate with the Head of Student Experience to develop and deliver effective communication strategies that align with key College priorities and improve student engagement.
  6. Own the student communications calendar, ensuring communications and enrichment activities align with key academic and engagement milestones throughout the student lifecycle.
  7. Work closely with academic schools, student services, professional teams and student representatives to ensure that student communications are clear, consistent, and effectively support the student experience.
  8. Monitor, analyse, and report on student engagement, using evidence-based insights to recommend improvements to communication and engagement activities.
  9. Facilitate communities of practice by supporting the development of student-led and staff-student collaborative initiatives that enhance engagement and knowledge-sharing.
  10. Support and facilitate communication campaigns for key student events and engagement activities, including welcome, induction, and graduation, ensuring messaging is inclusive and engaging.
  11. Ensure all communication and engagement activities are inclusive, aligned with College strategies, and proactively advance equality, diversity, and accessibility.
  12. The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential Criteria:

  1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in content planning and delivery in higher education, or work within a events/content/communications team in large and complex organisations. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
  2. Strong organisational skills with the ability to manage multiple projects, use initiative and make decisions within a team setting.
  3. Experience creating engaging content for different platforms and using customer relationship management (CRM) systems and/or content management systems (CMS) for delivery.
  4. Excellent communications skills, including experience in writing succinct and accessible copy for a range of audiences, editing and proofreading news releases, blogs and website content.
  5. Experience in collaborating well with a diverse range of internal and external stakeholders, showing diplomacy, tact and influencing skills.
  6. Experience planning, promoting, and supporting events (in-person and virtual).
  7. Ability to analyse, interpret and report on quantitative and qualitative data, with strong presentation skills.
  8. Effective knowledge of key programmes in the Microsoft Office suite like Outlook, Word, Excel, PowerPoint and Teams.

Desirable Criteria:

  1. An understanding of the HE regulatory environment, specifically the conditions of Office for Students registration and Access & Participation Plans as they relate to this area of work.
  2. An understanding of the diverse make-up of our student population, especially how the lived experience of students from underrepresented backgrounds is affected by structural inequality in higher education.
  3. Experience with graphic design and video production tools such as Adobe Creative Suite (Photoshop, InDesign, Premiere Pro) and platforms such as Eventbrite and Zoom.

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