Student Communication and Engagement Officer

3 weeks ago

London, Greater London, United Kingdom Regent College London Full time

Contract Type: Permanent

Hours: 40 per week

Location: London and flexible to travel to our various sites

About us

Regent College London (RCL) offers a unique student experience, distinguished from any other higher education provider. This is characterised by excellent teaching, a positive culture, and unparalleled student support. Our students agree, giving us a 93% rating for overall satisfaction in the latest National Student Survey (NSS).

The Student Experience team was established a year ago and bring together student communications, student voice and insights and peer-led interventions. We aim to enhance student engagement, participation and student outcomes.

We are part of the Student Experience & Operations Department, a collection of wide-ranging professional services in place to support RCL students and their education. As a department, we manage the student lifecycle from induction to graduation and belong.

About the Role

The Student Communication and Engagement Officer will contribute to the development of the student communications and engagement function at RCL. The role holder will take the lead in engaging with students across our platforms, managing and developing the content calendar, and working with stakeholders to communicate their messages.

This is an exciting opportunity for a candidate who wants to embed change, contribute to redesigning our programmes and communications, and who wishes to utilise their skills in content creation and campaign delivery.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full-time post (40 hours per week), and you will be offered a permanent contract.The role requires a minimum of three days a week on-site with the preference of the five campuses spread across Central, North and West London. The post holder will regularly be on-site to support their team in running events and working collaboratively with other services.

Key Responsibilities

  1. Manage and develop student communication channels, including the student intranet, app and other digital platforms, ensuring content is accurate, engaging, and accessible.
  2. Source, proof, edit, and optimise content for multiple channels, including web, email, print, and app, ensuring accessibility and high levels of engagement.
  3. Work with students to understand their interests and needs, using insights to shape relevant engagement activities that support a successful student journey.
  4. Facilitate the promotion and development of the RCL student enrichment programme by collaborating with academic and professional services teams to enhance communication, gather feedback, and analyse engagement and impact.
  5. Collaborate with the Head of Student Experience to develop and deliver effective communication strategies that align with key College priorities and improve student engagement.
  6. Own the student communications calendar, ensuring communications and enrichment activities align with key academic and engagement milestones throughout the student lifecycle.
  7. Work closely with academic schools, student services, professional teams and student representatives to ensure that student communications are clear, consistent, and effectively support the student experience.
  8. Monitor, analyse, and report on student engagement, using evidence-based insights to recommend improvements to communication and engagement activities.
  9. Facilitate communities of practice by supporting the development of student-led and staff-student collaborative initiatives that enhance engagement and knowledge-sharing.
  10. Support and facilitate communication campaigns for key student events and engagement activities, including welcome, induction, and graduation, ensuring messaging is inclusive and engaging.
  11. Ensure all communication and engagement activities are inclusive, aligned with College strategies, and proactively advance equality, diversity, and accessibility.
  12. The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential Criteria:

  1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in content planning and delivery in higher education, or work within a events/content/communications team in large and complex organisations. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
  2. Strong organisational skills with the ability to manage multiple projects, use initiative and make decisions within a team setting.
  3. Experience creating engaging content for different platforms and using customer relationship management (CRM) systems and/or content management systems (CMS) for delivery.
  4. Excellent communications skills, including experience in writing succinct and accessible copy for a range of audiences, editing and proofreading news releases, blogs and website content.
  5. Experience in collaborating well with a diverse range of internal and external stakeholders, showing diplomacy, tact and influencing skills.
  6. Experience planning, promoting, and supporting events (in-person and virtual).
  7. Ability to analyse, interpret and report on quantitative and qualitative data, with strong presentation skills.
  8. Effective knowledge of key programmes in the Microsoft Office suite like Outlook, Word, Excel, PowerPoint and Teams.

Desirable Criteria:

  1. An understanding of the HE regulatory environment, specifically the conditions of Office for Students registration and Access & Participation Plans as they relate to this area of work.
  2. An understanding of the diverse make-up of our student population, especially how the lived experience of students from underrepresented backgrounds is affected by structural inequality in higher education.
  3. Experience with graphic design and video production tools such as Adobe Creative Suite (Photoshop, InDesign, Premiere Pro) and platforms such as Eventbrite and Zoom.
#J-18808-Ljbffr

  • Student Engagement Officer

    2 days ago

    London, Greater London, United Kingdom Birkbeck University of London Full time

    Student Engagement Officer Are you looking for a diverse and interesting role with a focus on student support and engagement? This is an exciting time to join the team in the Faculty of Humanities and Social Sciences. Salary range £32,962 rising to £37,143 per annum Contract type Open ended Mode Full time Grade 5 Business Unit School of Social...

  • Internal Communications Advisor

    3 weeks ago

    London, Greater London, United Kingdom iQ Student Accommodation Full time

    iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every...

  • Internal Communications Advisor

    2 days ago

    London, Greater London, United Kingdom iQ Student Accommodation Full time

    iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet. Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every...

  • Student Engagement Coach

    4 weeks ago

    London, Greater London, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Student Engagement Coach, Greater LondonClient:Richmond upon Thames CollegeLocation:Greater London, United KingdomJob Category:OtherEU work permit required:YesJob Reference:6da4d2044a8dJob Views:6Posted:01.03.2025Expiry Date:15.04.2025Job Description:36 or 18 hours per week, 39 weeks per year to cover term...

  • Student Brand Manager

    1 week ago

    London, Greater London, United Kingdom Student Cribs Full time

    Student Brand Manager: Apply Now for our 2024/25 Intake– Experience in marketing and sales for your CV?– A competitively hourly paid role with bonus for every Crib you let?– A role with flexible hours?Student Cribs are looking for driven, sociable people to become our Student Brand Managers. In return, you will be trained by our team in marketing,...

  • Student Engagement and Experience Manager

    1 week ago

    London, Greater London, United Kingdom Gray & Associates Recruitment Services Full time

    Student Engagement & Experience Manager£24.72ph plus holiday payStart ASAP to 31st July 2025 initially - extension highly possibleWe are currently seeking an experienced and proactive Student Engagement & Experience Manager to support the Student Success department, located in a leading UK University, department during a critical period of transition. This...

  • Community Engagement Officer

    6 days ago

    London, Greater London, United Kingdom Merrifield Consultants Full time

    Are you looking to develop an exciting career as a Community Engagement Officer and join an ambitious, successful and award-winning charity? Merrifield Consultants are delighted to be partnering with Noah's Ark Hospice to find two Community Engagement Officers; professional fundraisers with demonstrable experience in community fundraising or corporate...

  • Student Retention Officer

    2 days ago

    London, Greater London, United Kingdom GBS Global Applied Knowledge Full time

    Student Retention Officer - London Do you believe education can change lives? Are you a caring person? A problem solver? Good at establishing professional relationships? If any of these apply to you why not consider joining GBS as a Student Retention Officer. Student Retention Officer are crucial for GBS to deliver on our commitment to care for our...

  • Community Engagement Officer

    1 week ago

    London, Greater London, United Kingdom IMPERIAL COLLEGE Full time

    Community Engagement Officer PRO01237 Provost's Team Office of the Provost £45,700 - £46,744 per annum White City Campus - On site only Full time - Fixed term Posting End Date: 24 Apr 2025 About the role Are you passionate about working with local communities to achieve positive social change? If so you could be our next Community Engagement Officer,...

  • Community Engagement Officer

    1 week ago

    London, Greater London, United Kingdom River Allen CIC Full time

    Get AI-powered advice on this job and more exclusive features.The River Allen Landscape Recovery team are looking for a skilled Community Engagement Officer to work as an extension of the project team. Reporting into the Project Manager, the successful candidate will lead the delivery of three key activities before the end of the Project Development Phase...

  • Communications and Engagement Support Officer

    5 days ago

    London, Greater London, United Kingdom FJWilson Talent Services Part time

    Communications and Engagement Support Officer (part time, fixed term contract – 4 months)Are you passionate about communications and engagement, and dedicated to providing customer service in a respectful and empathetic manner?Do you have a keen eye for detail and a commitment to ensuring accuracy in every task you undertake?Do you have experience managing...

  • Community Engagement Officer

    10 hours ago

    London, Greater London, United Kingdom Merrifield Consultants Full time

    Are you looking to develop an exciting career as a community fundraiser and join an ambitious, successful and award winning charity? Merrifield Consultants are delighted to be partnering Noah's Ark Children's Hospice to find two Community Engagement OfficersWe're looking for professional fundraisers with demonstrable experience in community fundraising or...

  • Student Office

    2 days ago

    London, Greater London, United Kingdom London School of Design & Marketing Full time

    This is an exciting and challenging role based in a rapidly changing environment, and will require a person with an adaptable and forward thinking approach with excellent communication and organisational skills, and an ability to work collaboratively with commercial and academic staff to provide excellent services to students. We are looking for candidates...

  • Communications and Engagement Support Officer

    6 days ago

    London, Greater London, United Kingdom F.J. WILSON Part time

    Communications and Engagement Support Officer (part time, fixed term contract – 4 months) Are you passionate about communications and engagement, and dedicated to providing customer service in a respectful and empathetic manner? Do you have a keen eye for detail and a commitment to ensuring accuracy in every task you undertake? Do you have experience...

  • Community Engagement Officer

    2 days ago

    London, Greater London, United Kingdom Imperial College London Full time

    Are you passionate about working with local communities to achieve positive social change? If so you could be our next Community Engagement Officer, playing a key role in delivering Imperial College London's . Based at , White City Campus, you will manage and deliver impactful community capacity-building initiatives and strengthen partnerships between...

  • Communications and Engagement Officer

    2 days ago

    London, Greater London, United Kingdom London Borough of Tower Hamlets Full time

    Tower Hamlets Early Help and Children and Families Service (EHCFS) team is pivotal in delivering the Councils Early Help offer for children, young people and families in the borough. We are looking for an experienced and competent Communications and Engagement Officer.This role is responsible for working closely alongside the Communications and Engagement...

  • Student Information Support Officer

    3 weeks ago

    London, Greater London, United Kingdom Victoria College of Arts and Design Full time

    Company: Victoria College of Arts and DesignPosition: Student Information Support OfficerLocation: ON-SITE, London Borough and Harbour Exchange CampusesSalary: £26,000 - £29,000Hours: Full Time, 9am – 5pm OR 1:30pm – 9:30pm, Monday-Friday. Occasional weekend and evening work required.Department: Student ServicesReporting to: Student Information and...

  • Student Information Support Officer

    1 week ago

    London, Greater London, United Kingdom Victoria College of Arts and Design Full time

    Company: Victoria College of Arts and DesignPosition: Student Information Support OfficerLocation: ON-SITE, London Borough and Harbour Exchange CampusesSalary: £26,000 - £29,000Hours: Full Time, 9am – 5pm OR 1:30pm – 9:30pm, Monday-Friday. Occasional weekend and evening work required.Department: Student ServicesReporting to: Student Information and...

  • Student Engagement Administrator

    2 days ago

    London, Greater London, United Kingdom UAL Full time

    The opportunity Please note that due to the number of applications received for this role, the closing date for this opportunity has been brought forwards to Sunday 13th October at 23:55. University of the Arts London (UAL) has an exciting opportunity for a customer-focused administrator to support the delivery of our Study Abroad and Preparation...

  • Community Engagement Officer

    6 days ago

    London, Greater London, United Kingdom Creative Lives in Progress Full time

    Location: Redbridge Central Library, IlfordType: Part-time (3 days per week), fixed term contract until 31st March 2026 with a potential to extend subject to fundraising targetsColours of Redbridge is a vibrant programme of community-led arts and culture in Redbridge, East London. It is part of the pioneering Creative People and Places (CPP) programme from...