Shipping and Customer Coordinator

4 months ago

Bromsgrove, United Kingdom Quaker Houghton Full time

At Quaker Houghton, we make the essentials of everyday life possible and enable innovative approaches for a positive future. Our customers include the world’s most advanced and specialized automotive, steel, aluminum, aerospace, offshore, can and mining companies. Based in every corner of the world, our people are passionate about what we do.

As Shipping and Customer Coordinator, based at our SIFCO Bromsgrove site, you will be mainly responsible for coordinating and supporting the timely, efficient and effective completion and delivery of customer orders. A key role in our company goal to continue to exceed customer expectations

Tasks
  • Provide and support excellent customer service to all internal and external customers.
  • Ensure a high level of satisfaction through the timely, efficient and effective completion/delivery of customer orders. Report delays as soon as possible.
  • Process all stock item sales orders, raising all relevant paperwork, despatch notes, sales invoices, etc on our system.
  • Send official quotations for all solution/consumable/equipment items, in a timely manner. Follow up all outstanding quotations each month.
  • Produce shipping documents, dangerous goods notes and arrange relevant transport for all product sales orders.
  • When necessary, establish and maintain liaison with relevant staff or customer representatives to help resolve any technical/schedule enquiries that arise prior, during and after dispatching orders.
  • Support Quality Systems Coordinator to ensure the company complies with all REACH regulations associated with the business.
  • Arrange import clearance for items being shipped from Sifco USA and for components being shipped from UAE/Canada/etc (IPR Simplified procedure).
  • Generate credit notes when required.
  • Scan all sales orders and supporting documentation onto the Y server
  • HM Revenue & Customs:-Complete C99 bill of discharge form
  • Produce intrastat declaration each month
  • Produce EC sales list each month
  • Support despatch/packing staff with any/all relevant shipping information requirements, eg. labelling/ compatibility /bottle sizes/ etc.
  • Recommends measures to improve efficiency, methods, performance, quality.
  • Shared responsibility with colleagues on answering incoming calls.
  • Complete all reports as requested at any time by your Line Manager.
  • Any other reasonable duties.
Requirements
  • The ideal candidate will have at least 3 years' experience in a similar role within a chemical and/or hazardous material shipping environment.
  • Knowledge of shipping legislation and regulations.
  • Excellent communication skills

Languages: English at a professional level is a must.

Location: Commuting distance to our Bromsgrove, UK site.

Benefits
  • Competitive pay with bonus opportunities
  • 2 annual days paid volunteering leave
  • QH University: Continuous training tools for all seniority levels.
  • Attractive Wellbeing, Mental Health, Women Inclusion & DEI programs.

We are the global leader in industrial process fluids present in 40+ countries continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together, Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

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