Customer Service Executive

3 weeks ago


Hounslow, United Kingdom The Search Consultant Full time

Position

Rental Agent

Location

London Heathrow

Shift hours

As part of a team working an average of 40hrs per week including weekends.

Role Summary

This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team.

Essential Responsibilities

  • Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively
  • Complete standard processes efficiently.
  • Deal with customers face to face to deliver good service and develop repeat business.
  • Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.
  • Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.
  • Complete daily administrative work as required, both accurately and on a timely basis.
  • Maintain a safe clean working environment in line with health and safety requirements
  • Work as part of a team and adopt a flexible approach to increase and maintain the quality of service
  • Provide accurate information to customers
  • Qualify potential customers and manage risk
  • Contribute to an ongoing positive team environment
  • Undertake additional work as required to meet and exceed the expectations of the customers.

Qualifications/ Requirements

  • Competent with Excel and Word and ability to learn bespoke car rental systems quickly.
  • Willingness to work flexibly to meet business and customer needs promptly and effectively
  • Attention to detail
  • A calm and analytical approach to problem solving
  • Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation
  • Ability to quickly identify and prioritise issues, create solutions and meet deadlines
  • Ability to work under pressure
  • Ability to build strong relationships with internal teams and external customers

We are looking for candidates for this key role who have preferably worked in the vehicle rental sector, although consideration will be given to candidates from other closely related sectors.



  • Hounslow, United Kingdom Vehicle Service Centre Full time

    Job Summary: **Responsibilities**: - Provide information about products and services - Analyse customer inquiries and resolve issues promptly - Upsell products and services to increase sales - Perform data entry tasks accurately and efficiently - Maintain a high level of phone etiquette at all times - Invoicing the Jobs - Managing Part...

  • Customer Service

    1 month ago


    Hounslow, United Kingdom NVN Marketing Full time

    We are professional, fast-paced, rewarding, and our goal is to expand to 200 people in our amazing office by the end of the year! Due to client expansion, we can now grow our team of ambitious brand ambassadors over the next upcoming weeks so we can take on new talent to incredible team in our office! Ideally looking for full-timers, however it's...

  • Customer Service

    3 weeks ago


    Hounslow, United Kingdom Norag Recruitment Full time

    We are a professional, dynamic, and rewarding company with the objective of expanding our office to more than 170 individuals by the end of first quarter in our amazing **Slough** location! With our client base expanding, we are now in a position to enlarge our team of driven sales associates in the upcoming weeks, allowing us to welcome new talent to our...

  • Customer Service

    1 week ago


    Hounslow, Greater London, United Kingdom Norag Recruitment Full time

    We are a professional, dynamic, and rewarding company with the objective of expanding our office to more than 170 individuals by the end of first quarter in our amazing Slough locationWith our client base expanding, we are now in a position to enlarge our team of driven sales associates in the upcoming weeks, allowing us to welcome new talent to our amazing...


  • Hounslow, Greater London, United Kingdom Digital Division Ltd Full time

    Job Description Essential experience Experience working in a Customer Operations or Customer Support role for a UK Gambling Commission licensed operator within the past 3 years Hours Part-time (negotiable hours, minimum of 12-16 per week) Must be available to regularly work evenings and weekends Location Remote (must be UK-based) Option to work from...

  • Customer Service

    1 week ago


    Hounslow, Greater London, United Kingdom Freightserve Full time

    Freightserve recruitment are looking for a Customer Service / Sales Agent for a Niche sector Freight company based in the Heathrow area. Customer Service / Sales personwho strive to deliver high quality outcomes and is looking for a new opportunity, with a view to grow in a company. The operations staff control shipments from door to door during import and...

  • Customer Service

    4 weeks ago


    Hounslow, United Kingdom Airbox Fulfilment Ltd Full time

    Airbox Fulfilment are looking for a customer service representative to join our team! We are a fulfilment warehouse who works and operates customer service for lots of different UK based clothing brands such as Hoodrich, Money Clothing, Prevu and many more. - You ask constructive questions and quickly build an understanding of a customer’s situation - You...

  • Customer Service

    2 weeks ago


    Hounslow, United Kingdom The Best Connection Employment Group Full time

    We are looking for a actively seeking Customer Service / Telesales who strive to deliver high quality outcomes and is looking for a new opportunity, with a view to grow in our company. Our operations staff control shipments from door to door during import and export air freight procedures. We seek staff who are positive, motivated and want to be part of a...

  • Customer Service

    1 week ago


    Hounslow, Greater London, United Kingdom Skybreak Full time

    About usSkybreak is an established provider of Aviation Passenger Services. Part of the Bland Group, we have been delivering passenger services, for over 30 years. As an established business we provide individually tailored solutions to meet the requirements of our aviation partners both on-airport and remotely via our digital communication channels. We have...

  • Service Engineer

    1 week ago


    Hounslow, Greater London, United Kingdom BFV Service GmbH Full time

    Trainee Service Engineer An exciting opportunity has arisen to join our reputable manufacturing client as a Trainee Service Engineer. Contracted 40 Hours per Week (Monday - Friday) Night rota (approx. Call out rota - 1 Weekday per week and 1 weekend in every 8 weeks (approx.) Weekend overtime available to suit business requirements. Day Shift # Overtime if...


  • Hounslow, United Kingdom dbschenker Full time

    Your tasks Join our team as a Senior Key Account Specialist! We're seeking a Senior Key Account Specialist to join us in providing top-notch export services to our valued customers and overseas partners. In this role, you'll be at the forefront of export operations, ensuring efficiency and proactivity while delivering exceptional customer service. If...


  • Hounslow, United Kingdom dbschenker Full time

    Your tasks Join our team as a Senior Key Account Specialist! We're seeking a Senior Key Account Specialist to join us in providing top-notch export services to our valued customers and overseas partners. In this role, you'll be at the forefront of export operations, ensuring efficiency and proactivity while delivering exceptional customer service. If...


  • Hounslow, United Kingdom Aviation Recruitment Network - Heathrow Full time

    LONDON HEATHROW AIRPORT - CUSTOMER SERVICE / SECURITY AGENT f you have a passion for delivering the best in customer service, we have an exciting Customer Service Agent opportunity at London Heathrow Airport (TW6 1QG). This Customer Service Agent vacancy is a security-based role where you will be required to perform airport passenger screening duties and...


  • Hounslow, United Kingdom Pertemps Network Group Full time

    **Job Description**: If you have a passion for delivering the best in customer service, we have an exciting Customer Service Agent opportunity at London Heathrow Airport (TW6 1QG). This Customer Service Agent vacancy is a security-based role where you will be required to perform passenger screening duties and provide the highest levels of customer...


  • Hounslow, United Kingdom Source 4 Personnel Solutions Limited Full time

    **Customer Service Advisor / Administrator** Our Logistics client based in West London is seeking a dynamic and driven **Customer Service Advisor / Administrator**with excellent customer service engagement. Good experience of handling all processes which are involved in Logistics / Freight. **Skills and experience required**: - Previous experience of...


  • Hounslow, United Kingdom HeathrowAcademy Full time

    World Duty Free are seeking enthusiastic, energetic and passionate Customer Service Assistant to join its team at Heathrow. As a Customer Service Assistant you will be responsible for delivering outstanding customer service to drive sales and provide an exceptional service experience for all customers within World Duty Free Airport stores. Working within a...

  • Customer Service

    2 weeks ago


    Hounslow, United Kingdom CSMarketing Ltd Full time

    **ARE YOU LOOKING FOR A TEMPORARY CHRISTMAS OR PERMENANT ROLE IN SALES?** **DO YOU WANT TO EARN SOME EXTRA MONEY IN THE RUN UP TO CHRISTMAS?** Due to client expansion, Our office is based in **Slough. **We can now grow our team of ambitious Sales Representative over the next upcoming weeks so we can take on new talent to amazing team! This role offers you...


  • Hounslow, United Kingdom BioTalent Full time

    BioTalent are partnering with an innovative, temperature-controlled, logístical solutions company to find an ambitious Customer Service Representative to join their dynamic and growing Customer Services team. This is an exciting opportunity with a company who are about to embark on exciting growth due to a growing sales pipeline giving you the opportunity...


  • Hounslow, United Kingdom BioTalent Full time

    BioTalent are partnering with an innovative, temperature-controlled, logístical solutions company to find an ambitious Customer Service Representative to join their dynamic and growing Customer Services team. This is an exciting opportunity with a company who are about to embark on exciting growth due to a growing sales pipeline giving you the opportunity...


  • Hounslow, United Kingdom Adecco UK Full time

    **JOB TITLE: Customer Service Officer** **LOCATION: Hounslow House, 7 Bath Road, Hounslow, TW3 3EB** **PAY RATE: £14.57 hour PAYE** **START DATE: ASAP** **DURATION: 3-month initial contract/** **Hours: 36 hours a week (8:45am - 5pm)** **PURPOSE OF ROLE**: - To provide an efficient, quality and comprehensive corporate information and advice service to...