Hotel Account Manager

2 weeks ago

Newcastle upon Tyne, United Kingdom OYO UK Full time

Overview:

As an OYO UK Hotel Account Manager with a focus on public sector and corporate business, you will play a pivotal role in ensuring seamless accommodation arrangements for groups associated with various organisations. Your primary responsibility will be to manage the end-to-end booking process within the OYO UK hotel network, catering to the unique needs and requirements of our clients. By coordinating closely with internal teams and external stakeholders, you will uphold the highest standards of customer service while efficiently handling reservations, inquiries, and logistical arrangements.


Key Responsibilities:


1. Booking Coordination:

- Act as the primary point of contact for clients seeking accommodation arrangements within the OYO UK hotel network.

- Manage incoming booking requests through the OYO platform, ensuring accuracy and completeness of information provided.

- Liaise with OYO hotel partners to allocate appropriate rooms and facilities based on group size, preferences, and specific requirements.


2. Communication and Customer Service:

- Maintain clear and prompt communication with clients throughout the booking process, leveraging the OYO platform to provide updates and address any concerns or queries.

- Serve as a knowledgeable resource regarding OYO hotel amenities, policies, and local area, offering assistance to enhance the overall guest experience.

- Handle any issues or special requests promptly and effectively, leveraging OYO's resources and support systems to exceed expectations and foster positive relationships with clients.


3. Logistics and Planning:

- Coordinate logistics for group arrivals, departures, and any associated events or activities, collaborating with OYO hotel partners and relevant departments to ensure seamless execution.

- Prepare detailed itineraries and rooming lists using the OYO platform, ensuring accuracy and timely distribution to all stakeholders.

- Anticipate potential challenges or conflicts and proactively implement solutions to mitigate any disruptions to guest satisfaction, leveraging OYO's network and resources as needed.


4. Administrative Duties:

- Maintain comprehensive records of all bookings, correspondence, and related documentation through the OYO platform, ensuring accuracy and compliance with OYO standards.

- Generate reports and analyse booking data using OYO's reporting tools to identify trends, opportunities for improvement, and areas of potential growth.

- Assist with billing and invoicing processes through the OYO platform, ensuring accuracy and timeliness in financial transactions related to council group bookings.


Qualifications:


- Previous experience in hotel reservations, hospitality, or customer service roles preferred.

- Strong communication skills, with the ability to interact effectively with diverse stakeholders and resolve conflicts diplomatically.

- Excellent organisational and multitasking abilities, with keen attention to detail and accuracy.

- Proficiency in Microsoft Office applications.

- Adaptability and flexibility to accommodate varying schedules, including evenings, weekends, and holidays as needed.


Attributes:


- Customer-focused mindset, with a commitment to delivering exceptional service and fostering positive guest experiences within the OYO brand standards.

- Proactive and resourceful approach to problem-solving, with the ability to think creatively and act decisively in dynamic situations.

- Strong team player with a collaborative attitude and a willingness to support OYO hotel partners and colleagues across departments.

- Professional demeanour and a passion for hospitality, reflecting the values of OYO UK.


Join Our Team:

If you are a motivated and organised individual with a passion for hospitality and a knack for managing group bookings, we invite you to join our team as an OYO UK Hotel Groups Booking Account Manager. . Apply today to embark on a rewarding career journey with OYO UK

  • Hotel Night Auditor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Royal Station Hotel Full time

    About the RoleThe Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel. This includes verifying the accuracy of guest accounts, balancing charges and revenues, and assisting with all aspects of guest services.ResponsibilitiesVerify the accuracy of guest accounts and balance charges and revenuesAssist...

  • Hotel Night Operations Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Royal Station Hotel Full time

    About the RoleThe Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel. This includes verifying the accuracy of guest accounts, balancing charges and revenues, and assisting with all aspects of guest services.ResponsibilitiesVerify the accuracy of guest accounts and balance charges and revenuesAssist...

  • Hotel Revenue Manager

    1 day ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Royal Station Hotel Full time

    Discover the Exciting Opportunity of a Hotel Revenue Manager at Royal Station HotelAbout Us:Royal Station Hotel is not just a business – it's a family. Our diverse portfolio of hotels, bars, and restaurants across the UK is just the beginning. With family values at our heart and a passion for growth, we're on an exhilarating journey.About You:Leadership...

  • Hotel Receptionist

    5 months ago

    Newcastle upon Tyne, United Kingdom GIBSIDE HOTEL Full time

    Job Summary: We are seeking a skilled and friendly Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a...

  • Duty Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Royal Station Hotel Full time

    At Royal Station Hotel, we offer a range of benefits to support your wellbeing and career development.Financial wellbeing through our partnership with Wagestream, allowing you to track your earnings and access a percentage of your pay as you earn it.Discounts on hotel stays, food and beverage, spa treatments, and retail and leisure activities.Development...

  • Accounting and Guest Services Professional

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Royal Station Hotel Full time

    About the role...The Night Auditor at Royal Station Hotel is a crucial member of our guest services team, responsible for the overnight operations of the hotel. This includes verifying the accuracy of guest accounts, balancing charges and revenues, and ensuring the security of the hotel and its guests.Key responsibilities:Verify the accuracy of guest...

  • Hotel Receptionist

    5 months ago

    Newcastle upon Tyne, United Kingdom The Vermont Hotel Full time

    Reception is often the first point of contact for hotel guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs. You must be self-motivated and a person who believes in delivering the best possible standards in guest service,...

  • Hotel Receptionist

    5 months ago

    Newcastle upon Tyne, United Kingdom The Vermont Hotel Full time

    Reception is often the first point of contact for hotel guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs. You must be self-motivated and a person who believes in delivering the best possible standards in guest service,...

  • Cluster Accounts Assistant

    3 months ago

    Newcastle upon Tyne, United Kingdom Leonardo Hotel Newcastle Full time

    Be Yourself – Be a Bold Team Player – Be Leonardo As a Cluster Accounts Assistant,you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You will be supporting the efficient running of the Finance function...

  • Bartender, Hotel Du Vin

    5 months ago

    Newcastle upon Tyne, United Kingdom Hotel Du Vin Full time

    BARTENDER, Hotel du Vin NEWCASTLE £11.95 plus TRONC Full Time Hours We are looking for a full time bar tender for Hotel du Vin in Newcastle. Well paid role and mainly bar work but some Bistro support will be needed. Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life with Hotel du Vin In this...

  • Cluster Accounts Assistant

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Hotel Newcastle Full time

    Be a key player in the Finance function of Leonardo Hotel Newcastle, supporting the efficient running of the department and contributing to the optimization of profitability within the business.As a Cluster Accounts Assistant, you will be part of a vibrant team, working closely with colleagues to exceed expectations and resolve queries. Your dynamic...

  • Hotel Receptionist

    2 weeks ago

    Newcastle upon Tyne, United Kingdom AccorHotel Full time

    Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multifunctional service required within Front of House Bar Food and Beverage and Housekeeping where applicable.As a Multi Task Team Member you will deal with enquiries and room reservations made on the telephone online...

  • Cluster Accounts Support Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leonardo Hotel Newcastle Full time

    Be a part of a vibrant team at Leonardo Hotel Newcastle and take on the role of a Cluster Accounts Assistant. You’ll be making a real difference to the business, and we want you to bring your dynamic personality to work with you every day.As a Cluster Accounts Assistant, you'll be supporting the efficient running of the Finance function while assisting in...

  • Hotel Receptionist

    4 weeks ago

    Newcastle upon Tyne, United Kingdom AccorHotel Full time

    JobprofileYou must behappy working customer facing at all times. From morningshifts until evening work. You will be trained to provide amultifunctional service required within Front of House Bar Food andBeverage and Housekeeping where applicable.As aMulti Task Team Member you will deal with enquiries and roomreservations made on the telephone online or by...

  • F&b Assistant, Hotel Du Vin

    5 months ago

    Newcastle upon Tyne, United Kingdom Hotel Du Vin Full time

    BAR TENDER, Hotel du Vin NEWCASTLE £11.95 plus TRONC Full Time Hours We are looking for a full time bar tender for Hotel du Vin in Newcastle. Well paid role and mainly bar work but some Bistro support will be needed. Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life with Hotel du Vin In...

  • Deputy Hotel Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Whitbread Full time

    ## Hotel Management Opportunity We are seeking a skilled and experienced Deputy Hotel Manager to join our team at Premier Inn Newcastle Airport South. As a key member of our management team, you will play a pivotal role in ensuring the smooth operation of our hotel, working closely with the Hotel Manager to drive excellence in guest experience and team...

  • Deputy Hotel Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Whitbread Full time

    ## Hotel Management Opportunity We are seeking a skilled and experienced Deputy Hotel Manager to join our team at Premier Inn Newcastle Airport South. As a key member of our management team, you will play a pivotal role in ensuring the smooth operation of our hotel, working closely with the Hotel Manager to drive excellence in guest experience and team...

  • Executive Hotel Manager

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Dish Hospitality Full time

    Hotel General Manager OpportunityAre you a seasoned hotel professional looking for a new challenge? We have an exciting opportunity for a Hotel General Manager to join our team at a stunning refurbished 4-star hotel in Newcastle.As Hotel General Manager, you will be responsible for leading the hotel's operations, ensuring exceptional guest experiences, and...

  • Full Time Hotel Receptionist

    5 months ago

    Newcastle upon Tyne, United Kingdom The Vermont Hotel Full time

    Reception is often the first point of contact for hotel guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs. You must be self-motivated and a person who believes in delivering the best possible standards in guest service,...

  • Luxury Hotel Manager

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mint People Full time

    Hotel Duty ManagerMint People is seeking a highly skilled and experienced Hotel Duty Manager to join our dynamic team. As a key member of our hotel operations, you will play a pivotal role in delivering exceptional guest service and ensuring the smooth operation of our hotel.Key Responsibilities:Ensure that every guest receives a high level of service,...